Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.
Tour staff, especially Brittany and Savannah, consistently impress prospective residents with product knowledge and care. Units offer modern finishes, good layouts, and appealing common spaces. Yet residents who stay past the leasing stage encounter a sharp divide: the front office remains helpful, but maintenance backlogs stretch to months, upkeep has visibly declined under new management, and communication gaps leave tenants frustrated. Noise complaints languish unresolved, utilities are cut with minimal notice, and move-out disputes over deposit deductions claim normal wear-and-tear charges are illegal. Those with ongoing issues cite the contrast between the sales experience and the living experience as the core problem.
A resident of over three years notes the property offers fair value for space and location compared to peers nearby. However, reviews from the past six months paint an increasingly negative picture tied to ResProp's takeover in December: elevators out for weeks, thin sound barriers, hallway odors that vary by floor, and staff citing apartment-living realities rather than solving them. Some tenants credit named staff members (Marie, Karen, Savannah, Brittany) with patience and fairness, yet cannot overcome the structural issues.
Last verified 2026-08-23
As listed on Google.
As published by the business on its own website; not independently verified.
Residents consistently praise DeAngelo and the office staff for treating people with respect and remembering names. Maintenance responds quickly to most requests, though some work orders take weeks. The property is generally clean with pleasant grounds; a few tenants noted pest problems and past infrastructure gaps like a months-long elevator outage.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
The maintenance team earns consistent praise for speed and professionalism, and the property itself draws compliments for design and location. However, residents report a sharp divide: leasing and management communicate poorly, ignore follow-ups, and seem unable to resolve billing errors or facility repairs beyond immediate apartment work. Staff turnover appears to have worsened this gap, especially after management changes. Multiple residents mention Cameron as unresponsive and dismissive; Anne White (regional manager) is credited with helping resolve escalated issues. The complex promises luxury apartments and excellent service but delivery is uneven. Long-term residents describe frustration with undisclosed charges (especially renter's insurance duplication), broken amenities (garage locks, elevator downtime lasting weeks, Dwello smart home features that fail), and an application process that is slow and poorly organized. Several moved out or abandoned applications citing management dysfunction. Security issues, including package theft and homeless presence outside, are raised but described as partly outside management's control.
Last updated 2026-08-23
