Greater Fort Worth Apartment Complex Guide
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Rise Spring Pointe

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 221 Google reviews · How we rank ›

3.7(221) 63 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment Communities
Rise Spring Pointe
Services
Luxury Apartments, Townhome-Style Apartment Communities
Reviews
221

The real story

Staff like Dee, Natasha, Christina, Allen, and Harold earn consistent praise for speed and kindness during leasing and maintenance. Units arrive clean with washers and dryers included. Move-in approvals happen fast.

Long-term residents report years of neglect: heat outages during winter with young children, broken kitchen fixtures, ceiling leaks, hot-water failures, pests, stolen car wheels, towing disputes, and parking sign delays. Management denies responsibility and refuses refunds. Security gate failures permitted crime, including an elderly resident's murder. The gap between welcoming initial service and absent follow-through defines the experience.

Praised for
  • responsive maintenance staff
  • attentive leasing team
  • clean units at move-in
  • professional office staff
Watch-outs
  • unresponsive management during emergencies
  • slow maintenance response for ongoing issues
  • inadequate pest control
  • security and parking problems
  • move-out fees and billing disputes
friendly-staffresponsive-managementclean-facilitiesslow-maintenancepest-problemssecure-parkingsafe-neighborhood
Best for: Applicants prioritizing a smooth, friendly move-in experience with immediate access to helpful staff.
Think twice if: You stay longer than a year or need reliable heat, pest control, or security. Document all maintenance requests and disputes in writing.

Where it delivers

  • Fast leasing and move-in process
  • Attentive maintenance technicians (Allen, Harold, Deshon)
  • Units include washer and dryer
  • Knowledgeable office staff (Dee, Natasha, Christina)

What to ask before signing

  • Maintenance technicians Allen and Harold praised by name for speed and professionalism
  • Office staff Dee, Natasha, Christina, and Deshon consistently deliver fast leasing approvals
  • Long-term residents (3-15 years) report recurring winter heat outages lasting days
  • Pest control described as ineffective by multiple neighbors
  • Gated security gates regularly left open or broken, permitting vehicle theft and unauthorized access
  • Parking spot replacement took over a month; $25 parking fee refund denied
  • Ceiling leaks and hot-water outages lasting months documented by resident with photos
  • Four-wheel vehicle theft from parking lot; towing fees totaled $700 unpaid by management

How residents rate the community

Luxury Apartments
Premium rent does not guarantee maintenance or unit repairs; broken fixtures and pest issues persist.
Townhome-Style Apartment Communities
Units arrive move-in ready with appliances, but long-term upkeep and security are problematic.

Measured against the market

  • Rated 3.7 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How we got this number

How We Rank
Star rating 15
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Ratings pulled apart

5
139
4
6
3
7
2
6
1
63

Office hours

Monday
09:00-17:30
Tuesday
09:00-17:30
Wednesday
09:00-17:30
Thursday
09:00-17:30
Friday
09:00-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

Common questions

Do units include washer and dryer?
Yes. Reviews confirm units come with a washer and dryer.
How long does the leasing and move-in process take?
Multiple reviewers report fast approvals and quick unit access, with one resident approved and moved in within days.
What should I do if I submit a maintenance request through the app?
Take screenshots and save proof. One resident was charged for allegedly not giving 60 days' notice despite submitting it via the app; management later claimed they never received it.

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Staff members like Nancy, Susan, Kyle, and Jason earn consistent praise for friendliness and quick service, especially during move-in and maintenance calls. However, residents report severe pest problems, unresolved AC and water damage, ignored maintenance requests, and poor trash pickup, with some families leaving after short stays due to heat and bug infestations. The welcome experience masks a pattern once you move in: work orders sit, pest control visits don't happen despite scheduled spraying, and management responses range from dismissive to accusatory. For families needing reliable upkeep and pest control, the gaps between promised service and delivery are significant.

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Last updated 2026-08-23