
Solay Fort Worth
Staff members Desteny, Nora, and Monica stand out for patient, helpful service during tours and transfers. Before May, residents report quiet surroundings and fast maintenance. A shift in management has triggered a stark reversal: trash accumulates indoors and outdoors, the gym and pool lack basic cleaning, the gate fails, and residents report car thefts and safety hazards. Complaints note office unavailability and unanswered emails. The 4.4-star rating masks a deep divide. Early reviews praise location, friendliness, and amenities at reasonable cost. Recent reviews describe a property that feels neglected despite luxury pricing, with garbage odors, overflowing chutes, broken systems, and an unsafe perimeter. Residents explicitly tie the decline to management change.

