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Southern Oaks Apartments

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 128 Google reviews · How we rank ›

3.9(128) 65 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsStudent HousingFurnished & Corporate HousingTownhome-Style Apartment Communities
Southern Oaks Apartments
Services
Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews
128

The real story

Residents consistently praise Brenda, Norma, and Glenn Jones by name for personal attention and fast repairs, and many call the community quiet and welcoming. Management earns trust through responsiveness and genuine care. However, serious operational gaps undermine this goodwill: pest control failures were knowingly withheld, fees are disputed and sometimes unrefundable, senior tenants report repeated harassment, and one recent resident faced a pre-existing mice infestation management denied knowing about. The divide between individual staff kindness and institutional dysfunction creates polarized experiences.

Praised for
  • caring, attentive staff named Brenda and Norma
  • Glenn Jones maintenance work is fast and thorough
  • responsive management and quick repairs
  • quiet, family-friendly community
Watch-outs
  • pest control (mice) falsely marked completed, known infestation
  • AC/mildew odor issues
  • pet policy not disclosed upfront; application fees not refunded
  • billing disputes and harassment of senior tenants
friendly-staffresponsive-managementpest-problemsslow-maintenancequiet-communitymove-in-issueshidden-fees
Best for: Residents seeking personalized management and friendly staff; families comfortable with established neighborhoods.
Think twice if: Pest control practices and disclosure policies need verification. Seniors or families requiring frequent office communication should ask about communication norms first.

Where it delivers

  • Named staff (Brenda, Norma, Glenn Jones) known for going above and beyond
  • Quick emergency maintenance response (30 minutes noted)
  • Quiet, family-oriented atmosphere on Hulen location

What to ask before signing

  • Glenn Jones: maintenance technician praised for speed (30-minute emergency response) and professionalism across multiple repairs
  • Brenda and Norma: leasing office staff named repeatedly for patience, attention to detail, and care during move-in and lease signing
  • Pest control failures: mice infestation falsely marked completed; management admitted prior knowledge to three staff members
  • Emergency voicemail response: property manager resolved Sunday emergency within hours

How residents rate the community

Pet-Friendly Apartments
Staff warmly welcome pets and ask about ESA status, but pet policy disclosure failures led to disputed application fees.
Student Housing
Limited evidence; one five-star review mentions quietness and family focus, not student-specific needs.
Furnished & Corporate Housing
No clear review evidence of furnished unit quality or corporate lease terms.
Senior & 55+ Living
Two one-star reviews from relatives of a 60-year-old senior resident report persistent harassment over visitors and service animal documentation despite prior disclosure.

Measured against the market

  • Rated 3.9 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 50% of the businesses in this directory.

How we got this number

How We Rank
Star rating 27
Review volume 92
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
81
4
12
3
1
2
5
1
29

Get in touch

Address
5500 S Hulen St, Fort Worth, TX 76132
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Common questions

How fast do they respond to maintenance emergencies?
One resident reported a 30-minute response time to an emergency work order submitted during the day. A property manager also responded to an emergency voicemail on Sunday within a few hours.
Do they accept dogs and other pets?
Yes. Leasing staff are described as welcoming to dogs. However, clarify their full pet policy in writing before applying, as one applicant reported the policy was not fully disclosed upfront.
What should I know about submitting maintenance requests?
A former resident noted that maintenance requests must be submitted through the portal; otherwise maintenance will not see the request and will not complete the work.

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Last updated 2026-07-24