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Southpoint Villas

Updated 2026-09-23 · 3,639 reviewed · 588 listed · Scored from 298 Google reviews · How we rank ›

4.1(298) 70 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsTownhome-Style Apartment CommunitiesPet-Friendly Apartments
Southpoint Villas
Location
Southwest Arlington, Arlington
Services
Luxury Apartments, Townhome-Style Apartment Communities, Pet-Friendly Apartments
Reviews
298
Ranking
#125 in Luxury Apartments
Best for
Pet owners and families who prioritize responsive maintenance and friendly frontline service.

Business data from Google Business Profile, checked 2026-09-23. Facts from the business's own website were fetched 2026-08-23.

The real story

Most residents praise the leasing and maintenance staff, particularly Leon and Chris, for responsiveness and genuine care. Move-in processes run smoothly and maintenance requests close quickly. One detailed complaint flags the Assistant Manager for being dismissive during resident concerns, discussing sensitive information with others, and failing to follow up on promises, raising questions about management professionalism and confidentiality standards.

Property upkeep and grounds draw consistent compliments. Amenities function as advertised, and the community feels clean and well-maintained. Staff interactions are generally warm, though the management concern points to inconsistent customer service culture where frontline staff excel but oversight may be lacking.

Praised for
  • Staff responsiveness and professionalism
  • Fast maintenance turnaround
  • Knowledgeable leasing team
  • Clean property and amenities
Watch-outs
  • Assistant manager unprofessionalism and discretion issues
  • Poor follow-through on promised communication
  • Dismissive interactions with residents
responsive-managementfriendly-staffclean-facilitieswell-maintained-groundsamenities-as-advertised
Best for: Pet owners and families who prioritize responsive maintenance and friendly frontline service.
Think twice if: Assistant manager has received criticism for dismissiveness and failure to follow up on commitments; professional discretion may be a concern for privacy-sensitive residents.

Where it delivers

  • Fast maintenance response times
  • Knowledgeable and friendly leasing staff
  • Pet amenities including dog park
  • Well-maintained grounds and common areas

What to ask before signing

  • Leon (maintenance): praised for speed, respect, and genuine care across multiple reviews
  • Chris (leasing): commended for professionalism, knowledge, and helpfulness during tours and emergencies
  • Neleh Arauz (Assistant Manager): one detailed complaint about unprofessionalism, boundary violations, and poor follow-through; other residents found her professional and helpful
  • Maintenance requests consistently close quickly
  • Move-in processes reported as smooth and easy

How residents rate the community

Luxury Apartments
Described as an amazing, beautiful property with professional leasing experience; no specific luxury feature complaints.
Townhome-Style Apartment Communities
Property maintenance and amenities draw praise; grounds are clean and well-kept.
Pet-Friendly Apartments
Dog park and pet amenities mentioned positively; no resident concerns raised about pet policy or enforcement.

Measured against the market

  • Rated 4.1 against a 3.94 average across the 344 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 85% of the businesses in this directory.

How we got this number

How We Rank
Star rating 39
Review volume 100
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Ratings pulled apart

5
215
4
16
3
10
2
2
1
55

Get in touch

Address
5700 Median Way, Arlington, TX 76017
Open in Google Maps

Last verified 2026-09-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsFitness centerPoolHot tubSundeckChildren's playground

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

Common questions

How fast do maintenance requests get completed?
Multiple residents report maintenance issues are resolved quickly; Leon, the maintenance staff member most frequently cited, is known for timely work.
What amenities are available?
The property features a fitness center, pool, hot tub, sundeck, dog park, playground, volleyball court, picnic area with BBQ grills, and clubhouse.
Are pets allowed?
Yes, the community is pet-friendly and offers a dedicated dog park.

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Last updated 2026-09-23