Staff excellence stands out most: Monroe Brooks and leasing consultants Raine and others earn consistent praise for responsiveness, kindness, and going beyond the job. The property itself is modern, clean, and quiet, with diverse floor plans that meet expectations. However, persistent infrastructure issues (broken elevator, parking gaps) and management's dismissive tone toward resident concerns have pushed some residents to break their leases, suggesting the polished first impression doesn't always hold under stress.
Details matter here. Monroe handles maintenance calls within five to ten minutes and solves problems fast. Raine shapes the leasing experience thoughtfully, matching unit preferences and explaining terms clearly. Yet when the elevator breaks or visitors have nowhere to park during an ice storm, management's response has felt like redirecting costs to residents rather than fixing root problems. Communication surveys went unaddressed. This split personality, part genuine hospitality and part money-focused, is what reviewers notice most.
Last verified 2026-07-24
As listed on Google.
As published by the business on its own website; not independently verified.
Most residents praise Spring Lake Village for its clean grounds, responsive maintenance, and attentive leasing staff who process applications quickly. The lakeside setting and proximity to grocery stores appeal to long-term residents; however, some applicants report abandoned communication after payment and occasionally encounter units with lingering odors that should have been addressed before tours.
Jessica and the leasing team make first-time renters feel welcome, walking prospects through paperwork, tours, and move-in without friction. Staff show genuine care for their job, handling applications efficiently and answering questions thoroughly in a clean, peaceful setting. The facility itself draws praise for maintenance and cleanliness. In-unit washer-dryer, fitness center, and basketball court add practical appeal. Reviewers consistently report feeling heard and supported, even when moving into their first apartment.
Half of residents praise Toscana's newer management team, particularly Emily Aviles, Priscilla, Cindy, and Michael Gracia, for handling requests promptly and maintaining a clean, peaceful community. The other half report serious operational failures: water cuts three times weekly without notice, persistent roaches and mold, gym and pool closures, broken appliances left unfixed for weeks, and leasing staff who show photos of different units than what tenants actually receive. The split reflects a management transition. Earlier recent five-star reviews (last month onward) highlight improved service, friendly staff, and clean grounds. Older one-star reviews document chronic maintenance neglect, office staff who rarely respond, and lease violations. Newcomers and recent visitors see a different property than long-term residents who experienced prior management.
Last updated 2026-07-24
