The Hayes Apartments
Half of recent reviews praise individual staff members, particularly Tamara, Timira Jackson, and Anastasia W., who reviewers credit with compassion and attentiveness. The other half report a steep decline: chronic maintenance delays (six-month waits for AC repair, leaking dishwashers left unfixed for months), pest infestations (rats, roaches, bed bugs), false towing charges ($400 uncovered), hidden fees (a $33 payment convenience fee), water quality issues, and removal of previously promised laundry access. Code enforcement intervened after rat complaints. Multiple reviewers noted management changes mid-tenure, with older staff pushed out and newer hires appearing overworked. The facility itself shows deferred upkeep: boarded windows, cracked concrete, unsealed doors, lead pipes, and black mold. One reviewer explicitly advised sleeping outdoors rather than here.
