Greater Fort Worth Apartment Complex Guide
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The Kelley at Samuels Avenue

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 252 Google reviews · How we rank ›

3.6(252) 63 composite score See reviews on Google ✓ Google-verified
Student HousingPet-Friendly ApartmentsLuxury Apartments
The Kelley at Samuels Avenue
Location
Fort Worth
Services
Student Housing, Pet-Friendly Apartments, Luxury Apartments
Reviews
252
Best for
Students and young professionals seeking modern amenities near downtown, but who can verify lease terms in writing.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-08-23.

The real story

The Kelley draws genuine enthusiasm from residents who stay and leasing staff praised by name-Sheree, Ingrid, Omar, Vanessa, and Berto appear frequently in positive experiences. The infinity pool, river views, and proximity to Downtown Fort Worth and the Stock Yards resonate strongly, and maintenance typically responds within hours.

A serious fault line runs through recent reviews: multiple families report being misled about lease approval, given resident portal access before deals were final, then abruptly rejected. One account includes police involvement. While these conflicts represent a vocal minority (35% one/two-star ratings overall), they center on accountability and honesty rather than physical condition, and paint a pattern of communication breakdown during the application stage.

Praised for
  • friendly, responsive staff
  • excellent amenities and views
  • convenient downtown location
  • efficient maintenance service
Watch-outs
  • misleading application and lease approval processes
  • poor management accountability
  • inconsistent communication and follow-through
responsive-managementfriendly-staffgreat-locationamenities-as-advertisedmove-in-issuespoor-communication
Best for: Students and young professionals seeking modern amenities near downtown, but who can verify lease terms in writing.
Think twice if: Your lease approval process involves high stakes (firm move-in dates, relocation costs). Get all terms in writing before paying deposits or setting up utilities.

Where it delivers

  • Rooftop infinity pool and river views
  • High-end finishes and modern amenities
  • Downtown location near Stock Yards
  • Responsive maintenance and named staff

What to ask before signing

  • Sheree, Ingrid, Omar, Vanessa, and Berto named for exceptional leasing and maintenance service
  • Maintenance response typically within hours for repair requests
  • Application errors have occurred leading to deposit disputes and lease terminations without explanation

How residents rate the community

Student Housing
Praised for location and amenities; marred by application approval miscommunication.
Pet-Friendly Apartments
No review text addresses pet policies or pet-friendly services.
Luxury Apartments
River views, infinity pool, and high-end finishes consistently mentioned as standouts.

Measured against the market

  • Rated 3.6 against a 3.95 average across the 159 student housing businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

How we got this number

How We Rank
Star rating 9
Review volume 100
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Ratings pulled apart

5
144
4
16
3
5
2
15
1
72

Get in touch

Address
769 Samuels Ave, Fort Worth, TX 76102
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
One, two, and three-bedroom floor plansFitness studio with Fitness on DemandInfinity poolBusiness centerOutdoor kitchenBarista coffee barClubhouseGame room

As published by the business on its own website; not independently verified.

Common questions

How fast does maintenance respond to repair requests?
Residents report maintenance responses typically within a few hours.
What is the location near?
The complex is close to the Stock Yards and Downtown Fort Worth with river views.
What amenities are available?
The property offers an infinity pool, fitness studio with Fitness on Demand, outdoor kitchen, barista coffee bar, game room, and business center.

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Staff stars like Nicole and Rose make the leasing process smooth and stress-free for many residents, and maintenance responds well when called. Behind that, disorganized office routines create friction: missing move-in letters, last-minute scheduling changes, and inconsistent answers from different staff members leave newer residents frustrated. Maintenance work often comes incomplete or lags badly (dishwasher and toilet taking two weeks to fix, a broken fridge ice-box left on the counter). Package theft has become a recurring headache. Long-term residents say the community atmosphere and security feel weaker than they used to be.

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Staff brightness and apartment amenities initially impress residents, but the community is fracturing under recent management change. Upkeep has slipped noticeably; security flaws (broken gates, no theft recourse) clash sharply with "luxury" pricing. Some residents report pest problems, deposit recovery issues, and unresolved maintenance complaints despite initial promises of 48-hour fixes. Leasing agents Joey, Emily, Josie, and Tracy earned repeated praise when they were reachable; now the office is harder to contact, and communication feels stalled. The location near downtown and Sundance Square, plus the pool and on-site market, keep some residents happy; others are searching for exits because of noise, safety concerns, and the sense that management has stopped caring.

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Most residents praise the leasing and maintenance teams by name, especially Nina and Demarcus, who respond within hours to requests and handle move-ins smoothly. However, parking is a persistent and serious problem, with many residents unable to find spots after 7 pm and forced to pay extra for reserved spots or park near the cemetery. The advertised smoke-free environment is not enforced, leaving persistent cigarette and marijuana smells throughout units and hallways. Additional complaints include car towing without adequate reimbursement and delayed refunds after lease termination. The community feels friendly and well-maintained on the surface, but structural issues like parking capacity and smoke control undermine the experience for residents staying longer than a few months. Management is responsive to individual requests but appears unable to enforce complex issues like smoking violations or resolve the underlying parking shortage that the building's design created once occupancy filled.

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Last updated 2026-08-23