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The Kelley at Samuels Avenue

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 251 Google reviews · How we rank ›

3.6(251) 62 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsStudent Housing
The Kelley at Samuels Avenue
Services
Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews
251

The real story

Long-term residents love the finishes, amenities, and staff like Omar, Vanessa, and Sheree who handle maintenance requests within hours and make move-in smooth. The location near Stockyards and Downtown works, and river views impress. However, recent applicants report a troubling pattern: leasing staff have sold them unavailable units, given false approval signals, held deposits for weeks, and responded to disputes with evasion or police calls instead of solutions. The gap between resident contentment and applicant chaos suggests operational breakdown in leasing and management accountability.

Two separate families relocated 350+ miles after being assured approvals were final, given portal access to set up utilities, then faced sudden termination notices with no real explanation. Staff distraction during tours and open-door privacy breaches add to the sense of disorganization. For those already in, it's a solid home. For those trying to get in, the risk is substantial.

Praised for
  • staff knowledge and friendliness
  • responsive maintenance and quick repairs
  • high-end finishes and amenities
  • river views and prime location
Watch-outs
  • application processing chaos and deposit retention
  • misleading move-in availability and approval status
  • disorganized communication and staff inattention
  • poor conflict resolution and management accountability
responsive-managementpoor-communicationclean-facilitiesfriendly-staffamenities-as-advertisedmove-in-issues
Best for: Residents seeking upscale finishes, responsive maintenance, and a strong community; not applicants with tight timelines.
Think twice if: You need certainty on move-in timing or are relocating from far away. Recent applicants report false approvals, deposit confusion, and poor response when things go wrong.

Where it delivers

  • River views and proximity to Stockyards and Downtown Fort Worth
  • high-end finishes and infinity pool amenity
  • maintenance response within hours for residents
  • knowledgeable leasing staff during tours

What to ask before signing

  • Omar and Vanessa handle front desk and leasing; both praised for responsiveness and courtesy
  • Sheree conducts thorough tours and engages warmly with residents
  • Berto assists with maintenance (air filter changes) and is noted as friendly and fast
  • Maintenance requests typically answered within hours for current residents
  • Residents report staying 1-3+ years and upgrading within the complex
  • Multiple applicants report staff giving false assurances of approval, then terminating applications without warning

How residents rate the community

Luxury Apartments
Residents praise finishes, amenities, and views; applicants report broken leasing process and false availability claims.
Pet-Friendly Apartments
Category mentioned in directory listing but no review evidence of pet-specific service or policy.
Student Housing
Category mentioned in directory listing but no review evidence of student-specific service or amenities.

Measured against the market

  • Rated 3.6 against a 3.97 average across the 327 luxury apartments businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

How we got this number

How We Rank
Star rating 9
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
143
4
16
3
5
2
15
1
72

Get in touch

Address
769 Samuels Ave, Fort Worth, TX 76102
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Enquire about The Kelley at Samuels Avenue

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Common questions

How quickly do maintenance requests get handled?
For current residents, maintenance typically responds within a few hours of submitting a request.
What's nearby?
The location is close to the Stockyards and Downtown Fort Worth, with river views from units.

Similar apartment complexes nearby

Rocklyn at Samuels
78

Rocklyn at Samuels

4.4(225)✓ Google-verified

Residents praise a tight-knit staff and rapid maintenance response, with particular shout-outs to Richard (groundskeeping) and Nicole/Rose/Dominic (leasing). Management feels genuinely invested in resident comfort. Some frustration over pet deposit pricing, parking issues from adjacent winery patrons, and occasional cleanliness oversights, but these do not dampen the overall sense of a well-run property with strong morale. High staff turnover has occurred over the years, though core team members have remained. The property sits in a desirable downtown-adjacent location with appealing amenities. Most residents overlook isolated lapses in favor of the responsive, personable environment.

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Jameson at the Bluffs
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Jameson at the Bluffs

4.2(212)✓ Google-verified

Residents divide sharply on Jameson at the Bluffs. Supporters praise the resort-style pool, thoughtful staff (Emily, Joey, Josie, Tracy, Endy named specifically), and maintenance that typically responds within 48 hours. Detractors report persistent security gaps: broken gates, homeless encampments in the parking lot, tire theft, and property damage (black mold, flooding, collapsed ceilings) left unaddressed or charged back to tenants despite maintenance acknowledging systemic first-floor water issues. The leasing application process has frustrated returnees through third-party AI income verification (Snappt) that flags legitimate documents as fraudulent, denies employer contact, and keeps admin and application fees without refund. Renters also cite aggressive deposit withholding (charges approaching or meeting full deposit), recurring AC and pest problems, and train noise. The gap between five-star reviews from longer-term residents and one-star reviews from those departing suggests the community's appeal fades once security and maintenance shortcomings become apparent.

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Trinity Highline
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Trinity Highline

4.3(67)✓ Google-verified

Residents consistently praise a strong, named staff: leasing agent Nina, maintenance technician Darmarcus who often completes requests same-day, and grounds keeper Alexis. Move-in was smooth, the finishes are modern, and the location near Sundance Square and the Stockyards makes it feel upscale yet affordable for the area. One significant negative: a former resident's year-long saga involving towed cars, unreimbursed charges, persistent smoke/marijuana odor despite the advertised smoke-free policy, and an unresolved deposit dispute that was never refunded months after departure. Beyond that outlier, the main friction is parking availability (one resident paid $75 monthly extra) and occasional maintenance delays outside of Darmarcus's quick responses. Staff responsiveness and genuine care drive the overwhelmingly positive experience for those who stay.

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Last updated 2026-07-24