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The Orchards at Arlington Highlands

Updated 2026-09-23 · 3,639 reviewed · 588 listed · Scored from 66 Google reviews · How we rank ›

4.3(66) 67 composite score See reviews on Google ✓ Google-verified
Senior & 55+ LivingTownhome-Style Apartment CommunitiesLuxury Apartments
The Orchards at Arlington Highlands
Location
Southeast Arlington, Arlington
Services
Senior & 55+ Living, Townhome-Style Apartment Communities, Luxury Apartments
Reviews
66
Ranking
#18 in Senior & 55+ Living
Best for
Retirees seeking an active 55+ community with social engagement and convenient location.

Business data from Google Business Profile, checked 2026-09-23. Facts from the business's own website were fetched 2026-08-23.

The real story

Many residents praise the attractive grounds, welcoming community feel, and active social calendar. Staff like Marcel, Juanita, and Carlos are named for friendliness. However, persistent complaints centre on slow maintenance (water damage, mold, broken elevators, pool closed for months), staff turnover, and serious concerns about management's response to discrimination allegations and front-desk lapses. The gap between posted amenities and actual upkeep is significant.

Praised for
  • Friendly, welcoming staff and residents
  • Well-maintained grounds and common spaces
  • Strong social activities and amenities
  • Convenient location near shopping and medical
Watch-outs
  • Maintenance delays and unresolved issues (leaks, mold, elevators, pool)
  • High staff turnover and inconsistent service
  • Discrimination complaints and unresponsive management
  • Poor front-office customer service
friendly-staffresponsive-managementwell-maintained-groundsclean-facilitiesslow-maintenancemove-in-issuespoor-communication
Best for: Retirees seeking an active 55+ community with social engagement and convenient location.
Think twice if: Maintenance responsiveness is inconsistent; water damage, mold, and equipment downtime have gone unresolved for weeks or months. Front-office professionalism has also been questioned.

Where it delivers

  • Attractive, light-filled community spaces
  • Named staff known for hospitality (Marcel, Juanita, Carlos)
  • Active events and social calendar
  • Convenient Arlington Highlands location near retail and healthcare

What to ask before signing

  • Staff named: Marcel (maintenance), Juanita, Carlos (service), Heather Merrifield (sales consultant)
  • Recurring issues: water leaks, mold, dual elevator breakdowns, pool closure since Memorial Day with repeated excuses
  • High staff turnover reported across office and maintenance roles
  • Discrimination and management-responsiveness complaints documented

How residents rate the community

Senior & 55+ Living
Social programs and friendly residents praised; maintenance and discrimination-response concerns noted.
Townhome-Style Apartment Communities
Indoor layout and building design called welcoming; water damage and mold incidents raised safety questions.
Luxury Apartments
Attractive décor and grounds noted; unresolved maintenance issues undermine luxury claim.

Measured against the market

  • Rated 4.3 against a 3.94 average across the 344 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 32% of the businesses in this directory.

How we got this number

How We Rank
Star rating 46
Review volume 79
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
52
4
3
3
1
2
1
1
9

Get in touch

Address
131 E Bardin Rd, Arlington, TX 76018
Open in Google Maps

Last verified 2026-09-23

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
55+ senior apartmentsmaintenance-free livingsocial activitiesgathering spaces

As published by the business on its own website; not independently verified.

Common questions

Are there activities and social events for residents?
Yes, reviewers consistently mention an active calendar of social events and programs, with many residents naming specific activities and describing a warm community atmosphere.
What is the maintenance response time like?
Highly variable. Some residents report efficient, friendly maintenance staff; others document water leaks and mold issues left unaddressed for weeks, and both elevators broken simultaneously at one point.

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Melanie Ward and the leasing team leave a strong impression, greeting prospects warmly, walking them through options patiently, and making the application process smooth. Staff like Katarina and Saherra carry that care into resident life, maintenance fixes issues quickly, and the property feels clean and spacious for the price. Community events like Juneteenth draw families back year after year. Parking is generous and the neighborhood quiet. Long-term residents describe feeling genuinely heard by management, which handles both tours and move-in logistics with visible personal investment.

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Bardin Greene
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Most residents praise the leasing staff, especially Andrea and Robyn, for quick turnarounds and genuine care. The grounds stay clean and maintenance typically responds same-day. However, several tenants report serious problems: one spent a month without AC in Texas heat, another faced mold and roaches that made the unit unlivable, and a third disputes being locked out and overcharged. These conflicts suggest maintenance issues can drag on without proactive management communication, and deposit practices appear opaque. Current residents tend to stay long-term and recommend the community, citing affordability and a safe, quiet atmosphere. Yet newer and departing tenants flag alarming lapses: maintenance workers entering without notice, ceiling damage left open for weeks, and surprise utility fees after move-out. The divide between leasing experience and occupancy reality is the core tension here.

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Residents consistently praise the staff as warm and responsive, with common areas that stay spotless and well-kept. The community thrives on a packed calendar of activities, walking distance to shops and doctors, and resort-style facilities including a pool and fitness center. One security concern about non-functional cameras and theft stands out against the overwhelmingly positive feedback.

Senior & 55+ Living
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Last updated 2026-09-23