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The Orchards at Arlington Highlands

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 63 Google reviews · How we rank ›

4.4(63) 68 composite score See reviews on Google ✓ Google-verified
Senior & 55+ LivingTownhome-Style Apartment Communities
The Orchards at Arlington Highlands
Services
Senior & 55+ Living, Townhome-Style Apartment Communities
Reviews
63

The real story

Most reviewers praise The Orchards for its welcoming community, attentive staff, and attractive layout in a convenient location. However, persistent complaints about maintenance responsiveness, extended pool downtime, and isolated but serious service failures create a wedge between top-tier experiences and resident frustration over building upkeep and consistency.

Praised for
  • friendly and engaged staff
  • well-maintained grounds and amenities
  • strong sense of community
  • convenient location near shopping and dining
Watch-outs
  • frequent staff turnover and maintenance gaps
  • prolonged pool closure with inconsistent explanations
  • water damage and mold issues
  • poor customer service and alleged discrimination
responsive-managementwell-maintained-groundsfriendly-staffslow-maintenanceclean-facilities
Best for: Active 55+ adults seeking community connection and proximity to shopping and dining.
Think twice if: Maintenance responsiveness and staff continuity have been inconsistent; investigate current staffing and repair timelines before committing.

Where it delivers

  • Established senior community with built-in social activities
  • Modern finishes and maintenance-free living model
  • Indoor common areas and all-floors design (no outdoor stairs)
  • Strong resident satisfaction with staff when performance is consistent

What to ask before signing

  • Staff members named include Marcel, Juanita, Carlos, and Sales Consultant Heather Merrifield
  • Pool closed since Memorial Day with repeated excuses cited (parts delays, installer scheduling, city reinspection)
  • Water leaks and mold reported by multiple residents over weeks without timely response
  • Elevators have broken multiple times; both were down simultaneously at one point
  • Outside gate breaks multiple times yearly; doors and locks have failed
  • One resident reported 35-minute wait without acknowledgment for scheduled 11:00 am tour appointment

How residents rate the community

Senior & 55+ Living
Praised for community and welcoming environment; criticized for slow maintenance and staffing inconsistency.
Townhome-Style Apartment Communities
Indoor corridor design and modern finishes appreciated; maintenance gaps and prolonged amenity closures frustrate residents.

Measured against the market

  • Rated 4.4 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

How we got this number

How We Rank
Star rating 51
Review volume 78
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
50
4
3
3
1
2
1
1
8

Get in touch

Address
131 E Bardin Rd, Arlington, TX 76018
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
55+ senior apartmentsmaintenance-free livingsocial activitiesgathering spaces

As published by the business on its own website; not independently verified.

Common questions

Are there activities and social events for residents?
Yes, reviewers report regular social events and activities. The property lists social activities and gathering spaces as part of their offering.
How close is The Orchards to shopping and dining?
Close. Multiple reviewers note proximity to retail shopping, restaurants, and medical facilities, and mention it is easy to access Arlington and nearby Mansfield.
Do I have to go outside to reach my apartment?
No. All community areas and apartments are inside the building on different floors, so residents do not need to go outside to reach their units.

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Melanie Ward and the leasing team leave a strong impression, greeting prospects warmly, walking them through options patiently, and making the application process smooth. Staff like Katarina and Saherra carry that care into resident life, maintenance fixes issues quickly, and the property feels clean and spacious for the price. Community events like Juneteenth draw families back year after year. Parking is generous and the neighborhood quiet. Long-term residents describe feeling genuinely heard by management, which handles both tours and move-in logistics with visible personal investment.

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Last updated 2026-08-23