Fort Worth Apartment Review Guide
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The Preserve

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 274 Google reviews · How we rank ›

3.7(274) 63 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsStudent HousingAffordable & Low-Income HousingFurnished & Corporate HousingTownhome-Style Apartment Communities
The Preserve
Services
Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews
274

The real story

Strong opinions divide The Preserve: leasing agents Ashley, Val, and (for some residents) Rachel earn consistent praise for patience and helpfulness, while maintenance crews respond quickly and the grounds stand out. The disconnect emerges with office management, whose communication style frustrates long-term residents, especially around rent increases, repair promises, and billing disputes. Price complaints surface repeatedly alongside maintenance failures and false charges after move-out, though newer tenants often report satisfaction with the property itself.

Location near Grapevine and Euless, walkable trails, and townhome-style units appeal to dog owners and families, but turnover among management staff and alleged misconduct during security incidents have eroded trust. A month-long rent credit and late-fee waiver followed at least one complaint, suggesting management will engage after escalation.

Praised for
  • staff professionalism (some team members)
  • amenities and grounds
  • convenient location
  • floor plans and unit design
  • responsive maintenance
Watch-outs
  • high rental rates
  • management communication and empathy
  • inconsistent staff behavior
  • maintenance issues and delays
  • deceptive billing practices post-move-out
responsive-managementpoor-communicationwell-maintained-groundsclean-facilitiesfriendly-staffoverpriced-feesamenities-as-advertisedoutdated-unitsgreat-locationhidden-fees
Best for: Families and dog owners drawn to convenient location and amenities; those prioritizing leasing-agent helpfulness over management consistency
Think twice if: Long-term residents or those sensitive to price increases and management inconsistency; billing accuracy after move-out has been contested.

Where it delivers

  • Amenities and well-maintained grounds
  • Leasing agents known for professionalism and patience
  • Pet-friendly trails and space
  • Responsive maintenance teams

What to ask before signing

  • Leasing agents Ashley Carrasco and Val praised for going above scope during tours and applications
  • Management staff include Rachel (divisive reputation); Val has departed or shifted roles
  • Maintenance responsive to service requests
  • One resident reported unit flooded; received one-month rent credit and late-fee waiver after escalation
  • Post-move-out billing disputes: $248 charges for carpet, drywall, and painting disputed by resident with move-out photos
  • App outages affecting rent payment
  • Reported break-in; resident alleges inappropriate management response

How residents rate the community

Pet-Friendly Apartments
Dog owners praise trails and space; one resident complained of excessive dog waste on grounds
Townhome-Style Apartment Communities
Floor plans and unit privacy praised for uniqueness and quality
Luxury Apartments
Amenities and grounds described as beautiful; complaints of high rent relative to upkeep

Measured against the market

  • Rated 3.7 against a 3.97 average across the 327 luxury apartments businesses listed here.
  • Has more Google reviews than 81% of the businesses in this directory.

How we got this number

How We Rank
Star rating 15
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
163
4
18
3
8
2
5
1
80

Get in touch

Address
101 E Glade Rd, Grapevine, TX 76051
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Common questions

What amenities does The Preserve offer?
Reviewers mention amenities on-site, though specifics vary. Several highlight a walkable trail for dogs. Website or leasing office can detail the full list.
Are there dog-friendly options?
Yes. Residents praise pet-friendly trails and space for dogs. One resident noted excessive dog waste on grounds as a maintenance issue.
What should I know about management?
Leasing agents (especially Ashley, Val, and Rachel for some tenants) receive strong praise for professionalism. Office management communication and responsiveness to disputes are mixed; residents should clarify billing and maintenance timelines before signing.

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Last updated 2026-07-24