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Trailwinds Grapevine Apartments

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 227 Google reviews · How we rank ›

3.8(227) 71 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsTownhome-Style Apartment CommunitiesPet-Friendly ApartmentsStudent HousingAffordable & Low-Income HousingFurnished & Corporate Housing
Trailwinds Grapevine Apartments
Services
Luxury Apartments, Townhome-Style Apartment Communities, Pet-Friendly Apartments
Reviews
227

The real story

Residents consistently praise the maintenance team (Michael, ChaMichael, Dalon) for quick response and professionalism, and leasing staff (Erika, Kennedy) for warmth and attentiveness. Spacious units arrive clean and ready, with resort-style amenities and walking trails well-maintained.

A handful cite sparse front-desk greetings on arrival and one floor-stability concern, but these are exceptions. Most describe a strong, connected community where staff genuinely help and listen.

Praised for
  • responsive maintenance team
  • friendly, attentive staff
  • well-maintained grounds and amenities
  • smooth move-in experience
  • gated community and pet-friendly features
Watch-outs
  • inconsistent front-desk greeting practices
  • noise and structural concerns
responsive-managementfriendly-staffwell-maintained-groundsclean-facilitiessecure-parkingamenities-as-advertised
Best for: professionals needing DFW proximity, pet owners, residents who value responsive maintenance and attentive staff
Think twice if: front-desk service can be inconsistent; one resident reported floor-stability concerns, though most find the property well-built.

Where it delivers

  • attentive maintenance team known by name
  • resort-style amenities with pool and outdoor kitchen
  • gated community with pet park and walking trail
  • convenient DFW Airport location

What to ask before signing

  • maintenance staff Michael, ChaMichael, and Dalon praised for quick, professional response and weekend availability
  • leasing agents Erika, Kennedy, Tatanisha commended for warmth and move-in support
  • gated community with pet park and walking trail
  • units arrive clean and fully ready for occupancy
  • 24-hour fitness center and multi-sport simulator available

How residents rate the community

Luxury Apartments
resort-style pool, cabanas, outdoor kitchen, and fitness amenities align with luxury positioning; reviewers praise cleanliness and spaciousness
Townhome-Style Apartment Communities
spacious, well-maintained units with strong grounds appeal to those seeking home-like community feel
Pet-Friendly Apartments
gated pet park and walking trail specifically praised by residents with pets
Furnished & Corporate Housing
business center and DFW proximity make units suitable for corporate relocations; clean arrival condition noted
Student Housing
no student-specific mentions in reviews; limited evidence for this category
Senior & 55+ Living
no senior-specific amenities or services mentioned in reviews; no evidence for this category

Measured against the market

  • Rated 3.8 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How we got this number

How We Rank
Star rating 21
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Ratings pulled apart

5
153
4
7
3
2
2
4
1
61

Get in touch

Address
4501 TX-360, Grapevine, TX 76051
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
Closed
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Studio apartments1 bedroom apartments2 bedroom apartments3 bedroom apartmentsResort-style swimming poolPoolside cabanasOutdoor kitchenResident lounge
Published prices
1 Bed apartment
$1,625+
2 Bed apartment
$2,120+
3 Bed apartment
Coming soon
1 Bed from
$1,625
2 Bed from
$2,145

As published by the business on its own website; not independently verified.

Common questions

How quickly does maintenance respond?
Residents report quick response, with staff like Dalon and ChaMichael coming out even on Friday evenings to complete urgent work before the weekend.
Are pets allowed, and what's available for them?
Yes; the community includes a gated pet park and walking trails for resident pets.
What's included in the leasing office experience?
Leasing staff like Erika and Kennedy offer comprehensive move-in support, answering questions at every step. Arrival can vary; one resident noted sparse greetings at the front desk.

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The Preserve divides sharply along leasing and residency lines. Renters working with Ashley, Val, or a responsive Rachel report excellent service and love the trails, dog park, and floor plans. Long-term residents, however, cite mounting frustration: rising rents, deteriorating unit maintenance, management rudeness (especially one staff member), and the company's pattern of withholding deposits or charging post-move fees without notice. Dog waste accumulation is a persistent complaint. Recent management outreach after a negative review earned back one month's rent and fee waivers, suggesting some willingness to remedy.

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Last updated 2026-08-23