Ramble & Rose
Tour staff, especially Brittany and Savannah, consistently impress prospective residents with product knowledge and care. Units offer modern finishes, good layouts, and appealing common spaces. Yet residents who stay past the leasing stage encounter a sharp divide: the front office remains helpful, but maintenance backlogs stretch to months, upkeep has visibly declined under new management, and communication gaps leave tenants frustrated. Noise complaints languish unresolved, utilities are cut with minimal notice, and move-out disputes over deposit deductions claim normal wear-and-tear charges are illegal. Those with ongoing issues cite the contrast between the sales experience and the living experience as the core problem. A resident of over three years notes the property offers fair value for space and location compared to peers nearby. However, reviews from the past six months paint an increasingly negative picture tied to ResProp's takeover in December: elevators out for weeks, thin sound barriers, hallway odors that vary by floor, and staff citing apartment-living realities rather than solving them. Some tenants credit named staff members (Marie, Karen, Savannah, Brittany) with patience and fairness, yet cannot overcome the structural issues.
