Business data from Google Business Profile, checked 2026-09-23. Facts from the business's own website were fetched 2026-08-23.
When staff are engaged, residents report quick fixes and professional service; past managers Stephanie, Christina, and Jonathan earned strong praise for communication and problem-solving. However, current management is largely absent, maintenance waits 6-8 weeks or goes unfinished, and residents battle persistent roaches, mold, leaky windows, rotted fencing, and broken appliances that stay broken. The Tipton Group corporate office does not respond to escalations.
Last verified 2026-09-23
As listed on Google.
As published by the business on its own website; not independently verified.
Grafton residents consistently report a welcoming environment backed by attentive staff. India, the property manager, stands out across reviews for her helpful, friendly approach and willingness to solve problems. The complex itself is spotless, well-kept, and quieter than comparable communities, with move-in handled quickly and transparently.
Five-star reviewers consistently praise office staff like Silvia and Norma for friendliness and speed, and describe the community as quiet and well-kept. One-star reviews cite persistent maintenance failures (no hot water, broken appliances), pest infestations, discriminatory treatment, unreasonable fees, and unresponsive management that does not assist residents with safety issues. The rating split is stark: 61% give five stars, 34% give one or two. Recent negative reviews describe roaches, poor communication, unexpected move-out charges, and $17 visitor parking. Positive feedback centers on the leasing team's professionalism and the grounds condition. The divide suggests dramatically different resident experiences depending on unit condition and when problems are reported.
Staff like Gloria, Orlando, and Crystal earn consistent praise for handling move-ins quickly and with genuine care, and residents report smooth leasing experiences overall. However, complaints surface repeatedly about surprise fees, poorly executed maintenance requests left unresolved for months, loud neighbors, and what one reviewer called disruptive activity in guest parking, alongside reports of roaches and water outages.
Last updated 2026-09-23
