When staff are engaged, residents report quick fixes and professional service; past managers Stephanie, Christina, and Jonathan earned strong praise for communication and problem-solving. However, current management is largely absent, maintenance waits 6-8 weeks or goes unfinished, and residents battle persistent roaches, mold, leaky windows, rotted fencing, and broken appliances that stay broken. The Tipton Group corporate office does not respond to escalations.
Last verified 2026-08-23
As listed on Google.
As published by the business on its own website; not independently verified.
Residents consistently praise Grafton for clean, quiet spaces and exceptional staff care, particularly manager India's personal attention. The leasing process moves quickly, maintenance responds promptly, and the small community feel combined with upscale finishes and amenities keeps people satisfied.
Five-star reviewers praise staff like Silvia, Norma, and Karina for going above and beyond during tours and move-ins, noting clean units and quiet surroundings. One-star reviewers report roach problems, communication breakdowns, surprise move-out charges without explanation, and towed cars, painting a starkly different picture of the same complex. The gap between experiences suggests inconsistency in how the complex handles maintenance, enforcement, and resident relations. Newer residents or those who engaged closely with office staff report satisfaction, while longer-term residents face mounting frustrations with pests, utilities, and administrative practices.
Reviewers consistently praise Gloria, Crystal, and the leasing team for quick, personalized service and smooth move-ins. Management resolves concerns fast, and residents note good value compared to other properties nearby. However, a vocal minority report serious issues: unexpected fees (including $3,000-$4,000 early termination penalties), chronic noise from unsupervised children, cockroach infestations, inconsistent maintenance (one resident waited a year for a kitchen hole to be repaired), and overpriced guest parking. Water shortages during daytime hours are mentioned.
Last updated 2026-08-23
