Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.
Most recent residents praise patient, attentive management, especially Emily Aviles, Priscilla, and the team. Staff handle maintenance requests quickly and address concerns professionally, creating a clean, quiet atmosphere that first-time visitors find welcoming and well-kept. However, earlier reports flag serious issues: water shut-offs several times per week without clear notice, roach infestations despite monthly exterminator fees, air conditioning that struggles in summer heat, a broken garbage disposal left unrepaired for weeks, and amenities (gym, pool) closed long-term or non-functional. Leasing tours sometimes show apartments different from move-in units, and noise from evening neighbors disrupts peace.
Recent shift: A clear shift toward positive sentiment appears correlating with new management (Emily Aviles, Priscilla, Michael, Cindy); recent five-star reviews highlight staff attentiveness and problem-solving, while older one-star reviews cite systemic issues (water shut-offs, unresponsive office, pests).
Last verified 2026-08-23
As listed on Google.
As published by the business on its own website; not independently verified.
The Logan draws strong loyalty from residents who value staff attentiveness and peaceful grounds, but frustration runs deep over maintenance delays on critical systems and an aggressive towing policy that hits guests and residents with hundreds in fees. Quality hinges on which staff member you encounter and how quickly the maintenance team prioritizes your issue.
Monroe Brooks (maintenance) and Raine Britol (leasing) create standout experiences: quick repairs, thoughtful guidance, and genuine care. Most residents report clean, quiet, modern spaces. Yet the community struggles with chronic elevator failures, visitor parking shortages, and management that appears more focused on enforcing fees than addressing real problems like broken equipment or accessibility for elderly and disabled residents. A handful of negative experiences point to misaligned priorities: when the elevator failed during move-out, management brushed off struggles rather than fixing the root issue. New management surveyed residents for input, then changed nothing. The strong leasing experience often masks friction once residents move in.
Residents speak highly of their years at Mill Stone, citing affordable rates, a quiet atmosphere, and staff warmth as reasons for staying. Some report pest problems and intermittent pool closures, while parking and gate maintenance have drawn criticism.
Last updated 2026-08-23
