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Vine + Vail Townhomes and Apartments

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 215 Google reviews · How we rank ›

4.2(215) 70 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsTownhome-Style Apartment CommunitiesPet-Friendly ApartmentsSenior & 55+ LivingStudent HousingAffordable & Low-Income HousingFurnished & Corporate Housing
Vine + Vail Townhomes and Apartments
Location
Grapevine
Services
Luxury Apartments, Townhome-Style Apartment Communities, Pet-Friendly Apartments
Reviews
215
Ranking
#111 in Luxury Apartments
Best for
Professionals and families comfortable with limited visitor parking and airport proximity.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-08-23.

The real story

Vine + Vail wins consistent praise for maintenance responsiveness and staff friendliness, with tenants naming Spencer, Kevin, Pilar, and Courtney as standouts who resolve issues quickly. The property sits in a quiet area near walking trails and ranks above average for the townhome category.

However, residents report a sharp divide between touring promises and move-in reality: parking spaces are heavily reserved and visitor spots absent, airport and mall noise contradicts "quiet" claims, and plumbing or appliance failures at move-in are common. A few tenants faced delayed security deposit returns and confusion over lease concessions. The maintenance team's strength masks deeper management communication problems.

Praised for
  • responsive maintenance team (Spencer, Kevin named repeatedly)
  • friendly leasing staff (Pilar, Mel, Courtney, Clea praised)
  • quick repairs and follow-up
  • clean and well-maintained common areas
  • quiet location with nearby walking trails
Watch-outs
  • undisclosed parking restrictions and insufficient visitor parking
  • misleading tour information (parking, noise, lease concessions)
  • severe plumbing and appliance issues at move-in
  • noise from airport and mall traffic
  • pest problems (roaches, trash odor, occasional wildlife)
  • poor lease concession transparency (Bilt app confusion)
  • slow security deposit refunds and management run-around
friendly-staffresponsive-managementwell-maintained-groundspest-problemsnoisy-neighborsmove-in-issueshidden-feesslow-maintenance
Best for: Professionals and families comfortable with limited visitor parking and airport proximity.
Think twice if: Heavy reserved parking, constant airplane and traffic noise, and a history of move-in issues may frustrate some tenants.

Where it delivers

  • maintenance team responds quickly and professionally
  • friendly and helpful leasing staff
  • proximity to walking trails and peaceful grounds
  • in-unit washer/dryer and smart technology

What to ask before signing

  • Maintenance manager Spencer and assistant Kevin named across multiple recent reviews as exceptionally responsive
  • Leasing staff Pilar, Mel, Courtney, and Clea specifically praised for friendliness and communication
  • Move-in defects documented by one long-term tenant: maggot infestation, repeated storm flooding, broken appliances, delayed maintenance, hallway filth
  • Dumpster management recently improved after complaint (removed and area deep-cleaned)
  • Security deposit returns delayed significantly past Texas 30-day legal requirement in at least one case
  • Bilt app used for rent payment; leasing office staff reportedly unfamiliar with it

How residents rate the community

Luxury Apartments
Praised for attractive design and location; criticized for false touring promises and luxury pricing not justified by interior quality or experience
Townhome-Style Apartment Communities
Residents enjoy walking trails nearby and quiet grounds; noise and parking issues detract from the townhome appeal
Pet-Friendly Apartments
Website lists pet-friendly policy but reviews do not discuss pets directly
Furnished & Corporate Housing
Website mentions smart technology and co-working spaces; no direct review evidence of corporate housing use

Measured against the market

  • Rated 4.2 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

How we got this number

How We Rank
Star rating 45
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

Ratings pulled apart

5
158
4
10
3
5
2
9
1
33

Get in touch

Address
2311 W Grapevine Mills Cir, Grapevine, TX 76051
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Luxury apartmentsTownhomesPet-friendly communitySwimming poolFitness centerPicnic and grill areaCo-working spacesPackage locker system
Published prices
Aspen (1 bed, 1 bath, 765 sq ft)
Starting at $1,609.00/month
Boulder (2 bed, 2 bath, 1,075 sq ft)
Starting at $2,039.00/month
Cheyenne (3 bed, 3 bath, 1,712 sq ft)
Call for details

As published by the business on its own website; not independently verified.

Common questions

Do reserved parking spaces add extra cost?
Multiple residents report heavy reserved parking availability and mention paying extra for reserved spots, though some spaces without reservation are available.
Is it quiet at Vine + Vail?
Reviews are split. Some find it peaceful; others report constant noise from the nearby DFW airport runway, mall traffic, and fire station, particularly in townhomes and parking-lot-facing units.
How quickly does maintenance respond?
Recent reviews consistently report maintenance (Spencer and Kevin) respond to requests quickly and complete repairs professionally, often the same day or within hours.

Similar apartment complexes nearby

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Dane Park Grapevine
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Dane Park Grapevine

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Terrawood Apartments
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Most residents praise the maintenance team for fast, professional service and enjoy the apartment finishes, pool, gym, and walkable location near Grapevine Mills Mall. A few reports of incomplete pest control requests and roach problems stand out, though these appear less common than the consistent positive feedback about staff responsiveness and living experience.

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Last updated 2026-08-23