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Western Station apartments

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 285 Google reviews · How we rank ›

3.6(285) 62 composite score See reviews on Google ✓ Google-verified
Affordable & Low-Income HousingLuxury Apartments
Western Station apartments
Location
Fort Worth
Services
Affordable & Low-Income Housing, Luxury Apartments
Reviews
285
Ranking
#136 in Affordable & Low-Income Housing
Best for
Short-term residents who can work around slow maintenance; those who prioritize ground safety and quiet over service speed.

Business data from Google Business Profile, checked 2026-08-23.

The real story

Staff member Maria Briseño earns consistent praise for professionalism during tours and move-in. Grounds are safe and quiet with modern finishes. However, repeated residents report months-long waits for AC fixes, water leaks, pest infestations, and mold. The emergency maintenance line often fails to connect. Management lies about unit availability and lease terms, then avoids callbacks. Once locked in, residents struggle to reach anyone to enforce promised repairs or lease credits.

One resident's update suggests recent managerial changes and pool reopenings are underway. A long-term resident notes LiveNJoy management (the operator) is short-staffed, difficult to escalate with, and overcharges residents. Corporate offices ignored complaints until a resident found their direct email.

Praised for
  • Staff named Maria Briseño delivers professional leasing experience
  • Maintenance responds quickly when requests get through
  • Safe, quiet, well-maintained grounds
  • Modern interiors and attached garages
Watch-outs
  • Chronic maintenance delays and unresolved repairs
  • Poor emergency line reliability and communication gaps
  • Pest problems (rats, roaches) and mold
  • Leasing office dishonesty and unresponsiveness
responsive-managementpoor-communicationslow-maintenancepest-problemsclean-facilitiesfriendly-staffwell-maintained-groundsmove-in-issues
Best for: Short-term residents who can work around slow maintenance; those who prioritize ground safety and quiet over service speed.
Think twice if: AC failures in summer heat, pest infestations, water damage, and mold took weeks to months to address. Emergency line rarely works. Leasing staff misrepresent unit availability and ignore lease term violations for weeks. Corporate management is unresponsive.

Where it delivers

  • Staff member Maria Briseño praised for professionalism
  • Modern interiors with attached garages
  • Safe and quiet grounds
  • Responsive maintenance when requests connect

What to ask before signing

  • Maria Briseño (leasing agent) consistently praised for professional tours and move-in assistance
  • Emergency maintenance line frequently non-functional or unanswered
  • AC repairs routinely delayed 2-4 weeks or unresolved after 'fixes'
  • Water damage, rat and roach infestations, mold reported
  • LiveNJoy management operates the complex; corporate offices only respond to direct email escalation, not website contact
  • Leasing staff have provided inaccurate unit availability and conflicting move-in dates
  • Pools recently reopened under new management per recent update

How residents rate the community

Affordable & Low-Income Housing
Pitched as affordable but residents report frequent surprise fees, move-in specials not honored, and overcharges by LiveNJoy management.
Luxury Apartments
Modern finishes and attached garages appeal but chronic AC failures, pest problems, and mold contradict luxury positioning.

Measured against the market

  • Rated 3.6 against a 3.85 average across the 222 affordable & low-income housing businesses listed here.
  • Has more Google reviews than 83% of the businesses in this directory.

How we got this number

How We Rank
Star rating 8
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
169
4
18
3
7
2
10
1
81

Get in touch

Address
6700 Sandshell Blvd, Fort Worth, TX 76137
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Common questions

What should I do if maintenance doesn't respond?
Multiple residents recommend getting everything in writing. If the emergency line fails, go to the office in person. Corporate escalation via website contact appears ineffective; if possible, request direct management email.
Are AC issues common here?
Yes. Multiple recent residents report AC failures in summer lasting 2-4 weeks, temporary window units provided, and repairs that still do not work after restart.
What is the emergency maintenance line reliability?
Residents report the emergency line frequently does not answer or connect. In-person visits to the office appear more reliable, though still slow.

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Last updated 2026-08-23