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Westmount at River Park

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 214 Google reviews · How we rank ›

3.3(214) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury ApartmentsTownhome-Style Apartment Communities
Westmount at River Park
Services
Luxury Apartments, Townhome-Style Apartment Communities
Reviews
214

The real story

Individual staff members like Samantha, Claudia, Maria, and Taylor earn consistent praise for friendliness and helpfulness; residents also note safe buildings and quick maintenance responses when things work. The complex's real problem is instability. Management has turned over five times in three years, changing rules constantly; payment portals malfunction regularly, leaving tenants unable to pay online and facing credit hits; maintenance requests go unresolved (AC leaks, hot water, appliance issues); and leadership shows no flexibility with residents in hardship, even those with perfect payment histories. Built-in shelves and a dog park exist on paper, but reviewers describe the dog area as overgrown and unmaintained, units as small with popcorn ceilings and tiny bathrooms, and amenities like the pool as neglected for months at a time.

Praised for
  • kind, attentive leasing and front-desk staff
  • safe neighborhood and building security
  • quick maintenance response
  • quiet units available
Watch-outs
  • unresponsive management and unequal enforcement of rules
  • poor unit upkeep and outdated finishes
  • unreliable maintenance follow-through
  • chronic payment processing and communication failures
friendly-staffsafe-neighborhoodslow-maintenancepoor-communicationoutdated-unitsmove-in-issues
Best for: people prioritizing staff kindness and neighborhood safety who can tolerate administrative chaos and aging units.
Think twice if: you need reliable online rent payment, quick resolution of maintenance issues, consistent rule enforcement, or management accountability. Five staff rotations in three years signals deeper problems.

Where it delivers

  • individual staff go out of their way to help
  • generally safe, secure buildings
  • competitive move-in specials

What to ask before signing

  • Staff members Samantha, Claudia, Maria, and Taylor specifically praised for attentiveness and communication
  • AC units leak from bathroom ceilings and remain unrepaired after requests
  • Hot water issues reported in multiple units
  • Payment portal failures force residents to pay in-person or by money order
  • Parking limited to three guest visits per week; overage charged $4 per day with tow threat
  • Management has changed five times in three years with different rules each time
  • Pool closed since late April with no explanation
  • Dog park described as overgrown and unmaintained

How residents rate the community

Luxury Apartments
Advertised amenities often unavailable or neglected; units described as small with outdated finishes and popcorn ceilings.
Townhome-Style Apartment Communities
Built-in shelves praised as functional storage; units small with limited closet space and low ceilings in kitchens.

Measured against the market

  • Rated 3.3 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How we got this number

How We Rank
Star rating 0
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Ratings pulled apart

5
106
4
15
3
9
2
15
1
69

Get in touch

Address
3309 Riveroad Ct, Fort Worth, TX 76116
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
09:00-17:00
Sunday
13:00-17:00

As listed on Google.

From the property's site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsSwimming poolFitness centerCoffee barFire pitGrilling stationsDog park
Published prices
Special offer
four weeks of rent plus additional $500 off

As published by the business on its own website; not independently verified.

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Common questions

Can I pay rent online?
Residents report the online payment system frequently malfunctions, forcing them to use money orders or visit the office. This is a chronic complaint.
How quickly does maintenance respond?
Some residents report quick response times when repairs are initiated, but follow-through is inconsistent; issues like AC leaks and hot water problems remain unresolved after multiple requests.
What is the guest parking policy?
Three visits per week allowed with an online permit; after that, $4 per day per permit. Violation results in towing.

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Last updated 2026-07-24