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Westmount at River Park Apartments

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 218 Google reviews · How we rank ›

3.4(218) 53 composite score See reviews on Google ✓ Google-verified Publishes prices
Student HousingAffordable & Low-Income HousingPet-Friendly ApartmentsTownhome-Style Apartment CommunitiesLuxury Apartments
Westmount at River Park Apartments
Services
Student Housing, Affordable & Low-Income Housing, Pet-Friendly Apartments
Reviews
218

The real story

Westmount at River Park is split sharply between strong praise for leasing staff and deep frustration with management, maintenance, and condition. Long-term residents cite repeated turnover in management, inconsistent policies, unresponsive offices, hidden fees that weren't refunded, and deteriorating units. The pool has stayed closed for months despite being a resident priority, the workout room smells bad, and in-unit amenities like washers and hot water fail or were never installed as promised. Staff at the leasing desk earn consistent five-star reviews for helpfulness. Those staying report feeling safe but exhausted by the complex's rigid policies and slow repairs.

The business advertises one- and two-bedroom options with pet services, a fitness center, and coffee bar. Their website lists special move-in offers. In practice, reviewers say move-in deals go unpaid, parking is heavily restricted, and maintenance requests languish. One tenant with strong payment history faced eviction proceedings after requesting a single payment delay. Newer residents sometimes report good initial experiences; longer-term occupants describe escalating frustration with unresponsive management and inability to reach named staff like Brittany.

Praised for
  • friendly, knowledgeable leasing staff (Shayla, Destaini, Samantha, Claudia)
  • professional maintenance response
  • safe neighborhood and secure feel
  • quiet community (when not disrupted)
Watch-outs
  • hidden fees and charge disputes
  • unresponsive management and poor communication
  • frequent management turnover and inconsistent policies
  • maintenance failures (AC leaks, hot water issues, gym odor)
  • outdated units and poor condition (popcorn ceilings, small bathrooms, low kitchen ceilings, cheap carpet)
  • amenities not maintained (pool closed repeatedly, overgrown dog park, dirty workout room)
  • restrictive parking policies ($4/day permits, towing threats, limited guest visits)
  • no flexibility on rent payment issues or tenant hardship
  • advertised amenities missing or not delivered
  • valet trash required but inconsistent service
poor-communicationslow-maintenancenoisy-neighborsoutdated-unitshidden-feesmove-in-issuesfriendly-staff
Think twice if: Tenants should hesitate if they expect quick maintenance, accessible management, flexibility during financial hardship, or amenities functioning as advertised. Long-term commitment risks repeated policy changes and staff turnover.

Where it delivers

  • leasing staff praised for helpfulness and professionalism
  • safe neighborhood location
  • one- and two-bedroom options with washer/dryer hookups

What to ask before signing

  • Leasing staff named include Shayla, Destaini, Samantha, and Claudia, consistently praised for politeness and helpfulness
  • Management staff named include Brittany, reported as difficult to reach
  • Pool closed since end of April with no explanation to residents
  • AC leaks from bathroom ceiling recurring issue
  • Hot water fails or available only briefly in some units
  • In-unit washers/dryers advertised but not delivered in some units
  • Parking limited to 3 guest visits per week; $4 per day after
  • Valet trash required but service inconsistent

How residents rate the community

Student Housing
No specific praise for student housing features; complaints about noisy environment and limited parking complicate student living.
Affordable & Low-Income Housing
Advertised low pricing masks hidden fees (admin, app charges, parking, trash valet) that inflate actual cost and create disputes.
Pet-Friendly Apartments
Dog park advertised but described as overgrown, not maintained, and poorly kept.
Townhome-Style Apartment Communities
Townhome layout mentioned positively for built-in shelves but negated by complaints of small, dated, poorly-maintained units with low ceilings and cheap materials.
Luxury Apartments
Unit quality contradicts luxury positioning: popcorn ceilings, tiny bathrooms and kitchens, old appliances, cheap carpet, small windows.

Measured against the market

  • Rated 3.4 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 72% of the businesses in this directory.

How we got this number

How We Rank
Star rating 0
Review volume 100
Review recency 100
Review sentiment 26
Profile completeness 100
Verification 30

Ratings pulled apart

5
109
4
15
3
9
2
15
1
70

Get in touch

Address
3309 Riveroad Ct, Fort Worth, TX 76116
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

From the property's site

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsSwimming poolFitness centerCoffee barFire pitGrilling stationsDog park
Published prices
Special offer
four weeks of rent plus additional $500 off

As published by the business on its own website; not independently verified.

Common questions

What move-in deals does Westmount offer?
Their website advertises four weeks of rent plus an additional $500 off. Multiple reviewers report these credits were not paid out and resulted in billing disputes.
Does every unit have a washer and dryer?
Westmount advertises washer and dryer hookups and in-home washer/dryer options. Reviewers report that in-unit machines were promised but never installed in their apartments, and laundry equipment placed on patios must be rented.
How restrictive is the parking policy?
Guests are limited to 3 parking visits per week and must obtain a permit online first. After 3 visits, guest parking costs $4 per day. Towing is enforced, and limited staff parking spaces reduce resident options near front buildings.

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River Park Place
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Move-in and ongoing living feel supported by genuinely engaged staff. Reviewers name Autumn, Stacy, Mindy, and Tanisha as standouts who take time with questions and paperwork without rushing tenants. The grounds, pool, gym, and common areas are consistently refreshed-recent painting and power washing notable. Maintenance responds quickly to service requests. One persistent friction: staff warmth varies sharply depending on whether you are a "favorite," and a small number report evasiveness on lease terms or approval decisions. Parking scarcity for guests and one incident of aggressive resident behavior stand out as safety/comfort edges. The recent stretch shows this remains a solid, well-run property, though the gap between best and worst staff interactions bears watching.

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Last updated 2026-08-23