Greater Fort Worth Apartment Complex Guide
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Willow Glen

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 199 Google reviews · How we rank ›

4.1(199) 74 composite score See reviews on Google ✓ Google-verified
Pet-Friendly ApartmentsLuxury ApartmentsTownhome-Style Apartment Communities
Willow Glen
Location
Fort Worth
Services
Pet-Friendly Apartments, Luxury Apartments, Townhome-Style Apartment Communities
Reviews
199
Ranking
#115 in Pet-Friendly Apartments
Best for
Long-term residents seeking quiet, community-oriented living with responsive management.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-07-24.

The real story

Willow Glen draws consistent praise for its quiet setting, clean grounds, and attentive staff who resolve issues quickly. Residents of multiple years highlight pool gatherings and friendly community events as major draws.

Serious concerns emerge around pest control, deposit practices, and transparency. One resident reported a roach-infested unit from move-in day, while another documented their refundable deposit being converted to inflated utility charges and unsubstantiated damage claims.

Praised for
  • responsive management and staff
  • clean and well-maintained grounds
  • friendly office team (especially Litzi and Consuelo)
  • peaceful, quiet community
  • proactive maintenance service
Watch-outs
  • pest infestation (roaches)
  • security deposit withheld without justification
  • misleading unit shown vs. unit rented
  • false damage claims to justify fees
responsive-managementwell-maintained-groundsquiet-communityfriendly-staffclean-facilitiespest-problemshidden-feesmove-in-issues
Best for: Long-term residents seeking quiet, community-oriented living with responsive management.
Think twice if: Review pest control standards and deposit/billing terms carefully before signing. One resident experienced roach infestation and disputed deposit practices.

Where it delivers

  • long-term community feel with pool events and gatherings
  • staff known for going above and beyond
  • quiet, clean property with quick maintenance response

What to ask before signing

  • Litzi praised for customer service and going above and beyond across multiple reviews
  • Consuelo noted for clear lease explanations and professionalism
  • One roach infestation complaint from move-in onwards
  • One resident withheld $250 deposit and charged inflated trash and sewer bills
  • Resident tenure ranges from new move-ins to 15+ years
  • Management organizes pool parties with residents

How residents rate the community

Luxury Apartments
Well-kept units with private patios and quality finishes appeal to higher-end renters.
Pet-Friendly Apartments
Website lists pet-friendly units; no specific review evidence of pet policy or pet amenities.
Townhome-Style Apartment Communities
Clean, quiet townhome community with strong long-term resident satisfaction and active management presence.

Measured against the market

  • Rated 4.1 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we got this number

How We Rank
Star rating 39
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

Ratings pulled apart

5
136
4
14
3
8
2
11
1
30

Get in touch

Address
1301 Sycamore School Rd, Fort Worth, TX 76134

Last verified 2026-08-23

Office hours

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-14:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentsPet-friendly apartmentsOnline rental paymentsPrivate patio or balconyLarge closetsFaux wood floors

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

Common questions

Are utilities included in rent?
Not stated in reviews. One resident disputed inflated trash and sewer charges after move-out.
What is the deposit refund policy?
One resident reported non-return of a $250 refundable deposit and disputed charges applied to utilities instead.
Does the property have community amenities?
Yes: swimming pool, playground, and picnic area. Management hosts resident pool parties.

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Park West's reputation has split sharply along timeline lines. Residents who arrived or renewed within the last few months praise a new management team (Anthony, Tammy, Christina, Elena, Calvin, Jesse) as warm and responsive, noting the grounds are cleaner, gates now work, and amenities like a theater room and smart home tech feel genuinely valuable. Older complaints paint a darker picture: roaches, broken pool and gym equipment, work orders ignored for years, rude staff, and security issues including theft and break-ins. The shift feels real, but lingering maintenance backlogs and a history of neglect mean tenants considering a move here should verify conditions in person and clarify response times in writing. The pet-friendly side (bark park on site) draws positive mention, though no detailed pet policy review text appears. Prices are described as "incredible" by one recent renter, but the 20-review spread is steep-65 percent five-star against 30 percent one/two-star-suggesting either genuine recent improvement or the reality that affordability masks unresolved problems for those not yet affected.

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After living here 10-14 years, long-term residents consistently praise the community as quiet and peaceful despite proximity to downtown, with staff resolving maintenance requests same-day or within 24 hours. Named staff including Ninfa, Linda, Marcus, KC, and Robert earn repeated mentions for responsiveness and warmth. Reviewers highlight fresh updates, fair rent, good parking access, and a sense of home that extends across the complex's leasing, maintenance, and office teams.

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Last updated 2026-08-23