Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-08-23.
Michael and Deanna in the leasing office greet residents by name and handle tours and applications with genuine warmth. Francisco and Logan on maintenance move fast and handle repairs thoroughly. The grounds are peaceful and clean, and long-term residents praise the diverse, respectful community. Two reviewers reported severe cockroach infestations that went unresolved despite multiple calls, turning a small problem into a building-wide issue.
Most feedback centers on staff professionalism and responsiveness during move-in and ongoing tenancy. Those who encountered pest problems say management ignored repeated requests for help, which is the core complaint here. The 4.3 rating and 77% five-star distribution reflect strong day-to-day experience for most, but the pest failures leave a sharp edge.
Last verified 2026-08-23
As listed on Google.
As published by the business on its own website; not independently verified.
Tuscany offers spacious apartments in a quiet setting with engaged leasing staff and regular community events. However, recurring pest infestations, slow maintenance response, deteriorating units, and a distant management approach significantly undermine the living experience and justify the 3.5-star rating despite luxury pricing.
Faith, Darius, Valerie, and Carlos earn consistent praise for going above and beyond during tours and maintenance. The newer construction, fitness center, pool, game rooms, and pricing draw residents in. However, a sharp divide emerges: those approved report satisfaction, while applicants face weeks of silence, repeated document requests, and denials only days before move-in, with property manager Brittany cited repeatedly for disorganization and poor follow-up. The leasing process remains the core complaint. Staff appear to ignore or silence phones while applicants attempt contact thirty times with no response. Multiple reviewers say they followed instructions months in advance, only to be told at the last moment they did not qualify, despite providing all requested paperwork. Location near Six Flags, AT&T Stadium, and Globe Life Field appeals to some, but the attainable housing program requires clear communication it currently lacks.
Moving into The Retreat gives residents a rare combination: townhome privacy without the standalone home hassle, and staff who answer the phone as if you matter. Sylvia, Flower, and Chris (leasing, management, and maintenance) handle move-ins and repairs with genuine speed and kindness; reviewers consistently note how quickly Chris shows up when something breaks, and how Flower and Sylvia make the leasing process feel personal rather than transactional. The property itself feels more like a residential neighborhood than an apartment complex-quiet, well-kept grounds, units with fireplaces and garages-yet one resident noted a delayed garage door fix. For townhome seekers who value responsive staff as much as square footage, this is the rare place where both align.
Last updated 2026-08-23
