What is the move-out charge policy?

Residents report surprise carpet cleaning charges ($300+), stove damage claims, and other assessments not disclosed upfront. Aura recommends documenting conditions at move-in and move-out with photos and videos, and asking the leasing office for written cleaning and damage fee guidelines before signing.

Does the gym stay open late?

Yes. The 24-hour fitness center is available at all hours; reviewers praise it as a full gym, not just basic cardio equipment.

Are there parking spaces for every resident?

Parking is a recurring concern. The property added 40-50 spaces recently but residents report ongoing friction, towing incidents, and limited spots per unit (one spot or garage, not both).

Aura Southgate

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 112 Google reviews · How we rank ›

4.1(112) 65 composite score See reviews on Google ✓ Google-verified Publishes prices

Townhome-Style Apartment Communities

Location: Midlothian
Service: Townhome-Style Apartment Communities
Reviews: 112
Ranking: #154 in Townhome-Style Apartment Communities
Best for: First-time renters prioritizing staff attentiveness and community events over sound privacy.

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-08-23.

The real story

Aura Southgate delivers strong amenities and genuine warmth from specific staff members-Marcus in maintenance, Annaka at leasing, and several team members earn consistent praise for responsiveness. Yet the experience fractures between move-in and move-out: residents pay $2,500+/month total and face noise through thin walls, parking friction, delayed repairs (AC outages lasting five months), and heavy move-out charges ($300+ for carpet) that many dispute. A handful of five-star reviewers love it; many who stayed longer or faced hardship say the price and marketing as "luxury" don't match the day-to-day reality.

The leasing office turnover and inconsistent staff conduct-passive-aggressive email tone, dismissive attitudes toward maintenance requests, aggressive lease-signing pressure-undercut the positive front-desk moments. Smoke seeping into units and management's inaction on a non-smoking policy breach compound the discord. For renters willing to ignore thin walls and parking strain, the gym, pool, and open community events have real appeal. For others, the gap between the tour and the lease end proves costly.

Recent shift: Recent reviews (last 2 months) show cluster of move-out disputes and enforcement concerns, contrasting with earlier five-star praise for amenities and specific staff. Management responsiveness to maintenance and smoke violations appears inconsistent, with no clear improvement trend.

Praised for

Maintenance staff responsiveness (Marcus, Gabe)
Leasing staff helpfulness (Annaka, Brittany, Nancy)
Amenities and facility cleanliness
Community atmosphere and organization

Watch-outs

Thin walls and noise issues
High total monthly costs with unexpected fees
Parking problems and towing
Poor management responsiveness and move-out charges
Maintenance delays (AC, appliances)
Smoke infiltration and non-smoking policy unenforced
Staff attitude inconsistency (Kirsten described as both helpful and rude)
Leasing pressure tactics and lease agreement clarity

friendly-staffpoor-communicationclean-facilitiesnoisy-neighborsslow-maintenanceoverpriced-feessecure-parkingpackage-theftmove-in-issues

Best for: First-time renters prioritizing staff attentiveness and community events over sound privacy.

Think twice if: Noise-sensitive renters, those expecting luxury-standard maintenance speed, or budget-conscious renters; unexpected move-out charges often exceed deposits.

Where it delivers

Maintenance team (Marcus, Gabe) responds quickly and courteously
Leasing staff standouts (Annaka) make first-time renters feel welcome
24-hour fitness center with quality equipment
Community events and resident programming

What to ask before signing

Marcus in maintenance praised for after-hours responsiveness and positive attitude
Annaka (leasing) consistently described as welcoming and same-day responsive
Gabe (maintenance) noted as mannered and communicative on repairs
Brittany (assistant property manager) brings energy and helpfulness to office
AC outage lasted five months despite three work orders; eventual fix required only a control module replacement
Dryer replacement took over one month
Portable AC units leaked and caused mold growth
Parking expansion added 40-50 spaces to address earlier shortfall

How residents rate the community

Townhome-Style Apartment Communities: Amenities and layout praised; walls too thin for privacy; parking friction and move-out fees frustrate long-term residents despite initial tour appeal.

Measured against the market

Rated 4.1 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
Has more Google reviews than 47% of the businesses in this directory.

What renters keep saying

leasing processinformative staffpool areaimmaculate apartmentsclean propertywelcoming atmospherefloor plansbeautiful propertyapartment tourluxury amenities

How we got this number

How We Rank

Star rating 38

Review volume 89

Review recency 100

Review sentiment 40

Profile completeness 100

Verification 30

Ratings pulled apart

Get in touch

Phone: +1866-754-2403
Website: https://www.liveaurasouthgate.com/?rcstdid=Mg%3D%3D-YRjTEizZPgM%3D&utm_source=gmb&utm_medium=organic
Address: 3815 Southgate Bnd Blvd, Midlothian, TX 76065
Open in Google Maps

Attributes

has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerhas_golf_simulatorhas_in_unit_washer_dryer

Last verified 2026-08-23

Office hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: 13:00-17:00

As listed on Google.

From the property's site

Services listed

One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsResort-style poolFitness centerSpin roomPet-friendly parkBusiness center

Published prices

A3 1 Bed 1 Bath 804 Sq. Ft.: Starting at $1,635.00/month
B1 2 Bed 2 Bath 1,082 Sq. Ft.: Starting at $2,180.00/month
B5 2 Bed 2 Bath 1,283 Sq. Ft.: Starting at $2,465.00/month

As published by the business on its own website; not independently verified.

Common questions

What is the move-out charge policy?: Residents report surprise carpet cleaning charges ($300+), stove damage claims, and other assessments not disclosed upfront. Aura recommends documenting conditions at move-in and move-out with photos and videos, and asking the leasing office for written cleaning and damage fee guidelines before signing.
Does the gym stay open late?: Yes. The 24-hour fitness center is available at all hours; reviewers praise it as a full gym, not just basic cardio equipment.
Are there parking spaces for every resident?: Parking is a recurring concern. The property added 40-50 spaces recently but residents report ongoing friction, towing incidents, and limited spots per unit (one spot or garage, not both).

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The Sydney

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Mason + Mill

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Living here often means quick maintenance response, modern finishes, and a quiet vibe-residents praise Andrew's prompt work and staff like Christina and Mia for their warmth. Management communication fails residents repeatedly: security deposits mishandled for months, vehicles towed on a single junk-folder email, rent billing errors unresolved, and building problems (broken elevators, roach sightings, filthy stairwells) left unfixed or downplayed. Newer management brought friendlier energy but hasn't fixed deeper issues. Hallway cleanliness has slipped. Parking policies change without clear notice. At near-$2,400/month, residents expect consistent care and accountability that doesn't always show up when things go wrong.

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Aura Southgate

The real story

Where it delivers

What to ask before signing

How residents rate the community

Measured against the market

What renters keep saying

How we got this number

Ratings pulled apart

Get in touch

Office hours

From the property's site

Common questions

Similar apartment complexes nearby

The Henley

The Sydney

Mason + Mill

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