Falcon Lakes Apartments
Some staff members earn genuine praise for effort and responsiveness, particularly Selma, Alyssa, Jade, and the maintenance team. However, this experience is drowned out by repeated failures: management reshuffles every six months with no consistency, German cockroaches infest buildings for months on end, the front gate stays broken for years, cars get towed or stolen regularly, and move-in inspections are laughable. Billing disputes lead to collections without warning, disputes over autopay charges felt extractive, and communication from the office is simply absent. Residents describe the property as unsafe, neglected, and unwelcoming beyond individual staff kindness. Water heaters go unfixed for weeks, dirty units sit waiting for promised cleaning, and the company appears indifferent to these systemic failures. New prospects also report being turned away from tours without legitimate reason, creating a first impression that confirms the deeper complaints.
