Fort Worth Apartment Review Guide
Menu
Find Your Next Apartment Call
Haven at Mansfield logo

Haven at Mansfield

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 98 Google reviews · How we rank ›

4.0(98) 63 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Haven at Mansfield
Service
Luxury Apartments
Reviews
98

The real story

Staff consistency varies sharply across departments. Maintenance technician Willie and leasing agent Johanna earn repeated praise for speed and professionalism, but management turnover and enforcement failures create friction. Residents report chronic cleanliness gaps (hallway trash sitting for weeks, gym grime, roaches), elevator downtime without credits, and billing errors persisting despite multiple contacts. Pet policy violations go unchecked; some describe a non-smoking policy breached openly. New office staff show promise addressing old referral issues, yet core operational problems-parking strain, security gaps, lease fee opacity-remain unresolved.

Recent shift: Management and office staff turnover appears ongoing; newer office personnel are receiving positive mentions for resolving backlogged referral payments, suggesting recent effort to address communication gaps, though core cleanliness and enforcement issues remain unresolved as of late 2025.

Praised for
  • Maintenance responsiveness and competence
  • Leasing agent professionalism and friendliness
  • Well-maintained grounds and amenities
  • Property upkeep and cleanliness highlights
Watch-outs
  • Persistent cleanliness and pest issues
  • Elevator outages with no compensation
  • Weak policy enforcement and management turnover
  • Pet policy non-compliance and hallway maintenance
  • Billing errors and poor follow-up
  • Unfair lease terms and hidden fees
  • Security concerns and parking shortage
responsive-managementpoor-communicationclean-facilitiespest-problemsslow-maintenancefriendly-staffoverpriced-feesoutdated-unitsmove-in-issues
Best for: Professionals seeking luxury amenities who prioritize individual unit maintenance over community enforcement.
Think twice if: Policy enforcement is weak, cleanliness standards slip, and management communication can be slow; long elevator downtime without rent relief has occurred.

Where it delivers

  • Responsive maintenance team and skilled technicians
  • Knowledgeable leasing agents
  • Resort-style amenities and pool
  • Pet-friendly units available

What to ask before signing

  • Maintenance technician Willie provides same-day repairs on appliances and HVAC
  • Leasing agent Johanna praised for handling the lease process smoothly
  • Building Protection Fee incorrectly charged for three consecutive months despite resident proof of insurance
  • Referral bonus ($1,500) payment delayed nine months past the three-month completion window
  • Elevator outages in Building 1 lasted weeks with no rent concession
  • Mandatory internet amenity fee adds approximately $100 per month to actual rent
  • Gym restroom and elevator cleaning reported as persistent issues
  • Pet policy violations (hallway dog waste, violations despite stated pet-friendly status) unenforced

How residents rate the community

Luxury Apartments
Leasing agents smooth process and maintain professionalism, but lease terms include hidden fees (mandatory internet) and concession disputes sour the experience.

Measured against the market

  • Rated 4 against a 3.97 average across the 327 luxury apartments businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

What renters keep saying

key fob accessgame roomhelpful staffclubhousemaintenance teamresponsive staffdepositpoolneighborssafety

How we got this number

How We Rank
Star rating 33
Review volume 87
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

Ratings pulled apart

5
67
4
5
3
3
2
3
1
20

Get in touch

Address
269 N State Hwy 360, Mansfield, TX 76063
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parking

Last verified 2026-07-24

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
10:00-14:00

As listed on Google.

From the property's site

Services listed
Studio apartments1-bedroom apartments2-bedroom apartmentsPet-friendly housingResort-style pool24-hour fitness centerYoga and spin studioGame room

As published by the business on its own website; not independently verified.

Enquire about Haven at Mansfield

Your enquiry goes to the Fort Worth Apartment Review Guide team, who will pass it to Haven at Mansfield. We only share your details with providers relevant to your request.

Common questions

Is the internet fee optional?
No. The community lists internet as an amenity fee, but it is mandatory and a condition of the lease. The fee adds approximately $100 per month to rent and residents must pay regardless of whether speeds meet work-from-home needs.
How long have elevator outages lasted?
Residents report elevator outages in Building 1 lasting weeks at a time. The property has not offered rent credits or compensation during these outages.
How quickly does maintenance respond?
Maintenance technician Willie handles requests promptly (same-day repairs reported for fan and HVAC issues), but response speed may vary if staffing is stretched across multiple buildings.

Similar apartment complexes nearby

The Atwell
74

The Atwell

4.1(158)✓ Google-verifiedPublishes prices

Most residents praise the staff's genuine warmth and fast response to maintenance issues, and highlight how clean and peacefully maintained the grounds feel. Management organizes regular community events like Food Truck Fridays and resident gatherings, and leasing consultants like Orlando, Liz, and Jayce go out of their way to answer questions and sometimes negotiate on pricing, but one touring experience and a dispute over eviction-related charges stand out as serious service failures.

Luxury Apartments
View profile
The Audrey
76

The Audrey

4.4(97)✓ Google-verified

Long-term residents and newcomers consistently praise The Audrey's calm, well-maintained environment and the personal attention from staff like Sydney, Derrick, and Hallie. One resident spent 18 months feeling genuinely safe with her children; another praised Derrick as the best maintenance technician she'd had at any apartment complex. Families feel at home, and the 24-hour gym and pool add appeal. The main friction point is parking: a resident reported broken-down vehicles filling spots near buildings 2 and 3, with management allegedly pressing tenants to buy reserved spots despite advertising free parking. This stands alone among recent complaints, but it's a practical concern for anyone counting on convenient lot parking.

Luxury Apartments
View profile
The Alexander
77

The Alexander

4.7(31)✓ Google-verifiedPublishes prices

Staff by name-Ruth, Sherry, and Natalia-deliver personalized service that makes residents feel genuinely valued, from initial tours through long-distance relocations. The property itself impresses with resort-caliber amenities, granite kitchens, spacious layouts, and immaculate grounds in a walkable Mansfield location. Leasing rarely feels transactional here; team members answer questions without rushing, coordinate logistics like furniture delivery, and follow up after move-in. Residents consistently describe the experience as rare in apartment living: luxury appointments paired with concierge-level attention.

Luxury Apartments
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-24