How fast is maintenance response?

Work orders are typically completed same-day. One resident reported dryer repair completed within hours of request.

Are there events for residents?

Yes, the community hosts resident events. Reviewers note these are more active than comparable HOAs.

What floor plans are available?

Studios, one-bedroom, two-bedroom, and three-bedroom apartments with in-unit washer-dryers.

The Sydney

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 377 Google reviews · How we rank ›

4.5(377) 83 composite score See reviews on Google ✓ Google-verified

Townhome-Style Apartment Communities

Location: Mansfield
Service: Townhome-Style Apartment Communities
Reviews: 377
Ranking: #17 in Townhome-Style Apartment Communities
Best for: families seeking responsive maintenance and personable community management

Business data from Google Business Profile, checked 2026-08-23. Facts from the business's own website were fetched 2026-08-23.

The real story

Staff at The Sydney, especially maintenance team Humberto and Luis, fix problems same-day and treat residents like people. Leasing associates Olga, Latoya, and Daniela shepherd the application and move-in smoothly, host resident events, and actually know your name.

The property feels genuinely cared-for: in-unit washer-dryers, modern floor plans, and a quiet Mansfield location appeal to families. One complaint about broken grills without propane suggests oversight on shared amenities.

Praised for

responsive maintenance team
friendly and genuine staff
smooth move-in and application process
named staff go above and beyond

Watch-outs

amenities not maintained (grills without propane)

responsive-managementfriendly-staffwell-maintained-groundsquiet-communityamenities-as-advertised

Best for: families seeking responsive maintenance and personable community management

Think twice if: shared amenities (grills) may not be reliably stocked or functional

Where it delivers

same-day maintenance response
personalized leasing and move-in process
staff remembers residents and pets
quiet community location

What to ask before signing

Humberto and Luis handle maintenance with same-day turnaround
Olga conducts property tours, praised for honesty and personable approach
Latoya (Community Manager) and Daniela (leasing) named for smooth transitions
work orders completed within hours, even proactive fixes (front door lock without request)
resident events hosted
quick follow-up on building issues

How residents rate the community

Townhome-Style Apartment Communities: residents praise modern floor plan options, move-in transparency, and in-unit washer-dryer convenience

Measured against the market

Rated 4.5 against a 3.94 average across the 351 townhome-style apartment communities businesses listed here.
Has more Google reviews than 92% of the businesses in this directory.

What renters keep saying

friendly staffwelcoming stafffloor plan optionsclean groundsluxury apartmentsclean hallwaysnew unitsapartment viewingfeesmodern design

How we got this number

How We Rank

Star rating 64

Review volume 100

Review recency 100

Review sentiment 73

Profile completeness 100

Verification 30

Ratings pulled apart

316

Get in touch

Phone: +1817-672-0253
Website: https://www.thesydneymansfield.com/?utm_knock=gmb
Address: 401 N State Hwy 360, Mansfield, TX 76063
Open in Google Maps

Attributes

has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-08-23

Office hours

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: 13:00-17:00

As listed on Google.

From the property's site

Services listed

Resort-style pool24-hour fitness centerYoga studioPet-friendly housingStudiosOne-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartments

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

Common questions

How fast is maintenance response?: Work orders are typically completed same-day. One resident reported dryer repair completed within hours of request.
Are there events for residents?: Yes, the community hosts resident events. Reviewers note these are more active than comparable HOAs.
What floor plans are available?: Studios, one-bedroom, two-bedroom, and three-bedroom apartments with in-unit washer-dryers.

Similar apartment complexes nearby

Mason + Mill

4.4(129)✓ Google-verified

Living here often means quick maintenance response, modern finishes, and a quiet vibe-residents praise Andrew's prompt work and staff like Christina and Mia for their warmth. Management communication fails residents repeatedly: security deposits mishandled for months, vehicles towed on a single junk-folder email, rent billing errors unresolved, and building problems (broken elevators, roach sightings, filthy stairwells) left unfixed or downplayed. Newer management brought friendlier energy but hasn't fixed deeper issues. Hallway cleanliness has slipped. Parking policies change without clear notice. At near-$2,400/month, residents expect consistent care and accountability that doesn't always show up when things go wrong.

Townhome-Style Apartment Communities

View profile

The Henley

4.2(195)✓ Google-verified

The Henley draws strong praise for amenities and maintenance staff under current leadership, but recent reviews reflect deep frustration over aggressive towing (residents report being towed multiple times despite registration), poor communication during move-out, and declining upkeep. A management shift appears to have divided the experience: long-term residents cite noticeable deterioration, while newer visitors highlight friendly leasing agents and spacious layouts.

Townhome-Style Apartment Communities

View profile

Aura Southgate

4.1(112)✓ Google-verifiedPublishes prices

Aura Southgate delivers strong amenities and genuine warmth from specific staff members-Marcus in maintenance, Annaka at leasing, and several team members earn consistent praise for responsiveness. Yet the experience fractures between move-in and move-out: residents pay $2,500+/month total and face noise through thin walls, parking friction, delayed repairs (AC outages lasting five months), and heavy move-out charges ($300+ for carpet) that many dispute. A handful of five-star reviewers love it; many who stayed longer or faced hardship say the price and marketing as "luxury" don't match the day-to-day reality. The leasing office turnover and inconsistent staff conduct-passive-aggressive email tone, dismissive attitudes toward maintenance requests, aggressive lease-signing pressure-undercut the positive front-desk moments. Smoke seeping into units and management's inaction on a non-smoking policy breach compound the discord. For renters willing to ignore thin walls and parking strain, the gym, pool, and open community events have real appeal. For others, the gap between the tour and the lease end proves costly.

Townhome-Style Apartment Communities

View profile

The Sydney

The real story

Where it delivers

What to ask before signing

How residents rate the community

Measured against the market

What renters keep saying

How we got this number

Ratings pulled apart

Get in touch

Office hours

From the property's site

Common questions

Similar apartment complexes nearby

Mason + Mill

The Henley

Aura Southgate

Own this business? Get featured