Business data from Google Business Profile, checked 2026-09-23. Facts from the business's own website were fetched 2026-08-23.
Staff warmth at the leasing office masks systemic failures once residents move in. Reviewers consistently praise individual employees like Maria, Victoria, and Kathy for genuine customer service, yet the same people highlight a sharp drop in attention post-lease. Maintenance requests languish for weeks or close mysteriously without action. Roach problems persist despite repeated complaints, and the business refuses heat treatments residents say would solve them. One tenant waited over a month for a promised refund after finding an infested unit on move-in day. The AC failures during 102-degree heat and the dishonesty about repair timelines suggest management prioritizes cost over resident safety.
Air conditioning breakdowns lasting six weeks, bathrooms left un-repaired for a month, and a documented cockroach infestation that management downplays are the core issues. Residents report leasing staff promise fixes before move-in but then encounter unresponsive management afterward. A few maintenance staff members (Marquis, Victoria in maintenance) earned specific praise for communication, but they appear exceptions to a slower, less accountable system. The price, described as "expensive" by one long-term tenant, does not match the upkeep or urgency residents expect.
Last verified 2026-09-23
As listed on Google.
As published by the business on its own website; not independently verified.
Most residents speak highly of Autumnwood, especially praising Maria and the maintenance crew for responsiveness and problem-solving. Grounds are clean and quiet, with fast repair service. Two sour visits hint at occasional front desk inconsistency, and one resident received a no-smoking violation they dispute.
Rosemont at Mayfield Villas draws overwhelming criticism for harsh parking enforcement and poor management responsiveness. One elderly resident was forced to sleep in her car due to towing policies; others report repeated application delays, staff who give conflicting information, cockroach problems, and undisclosed fees. A single five-star review praised highway access and maintenance responsiveness, but this stands alone among 60% one/two-star ratings.
Long-term residents and recent arrivals praise the quiet grounds, approachable maintenance staff (including Joe, Pam, Jenny, and Vianca), and spacious layouts. The complex welcomes second-chance applicants. However, scattered reports of roaches and mold, outdated AC systems, and repeated complaints about steep renewal rates and undisclosed move-out charges undercut the positives.
Last updated 2026-09-23
