The Dean Apartments
Over a year, reviewers have watched management turnover erode what started as an affordable, campus-close option. Staff like Jennifer, Gina, and Jorge won rated highly for friendliness and speed, yet these bright spots clash sharply with widespread complaints about roaches, non-working washers and dryers, broken AC units ignored for months, and sidewalks left filthy. Recent five-star reviews (last 7 months) credit a new team, but older ratings document residents charged surprise fees, ignored maintenance requests, and poor email response. The price undercuts neighbors, and location matters to students, but the cleanliness, maintenance, and fee practices have made many wish they paid more elsewhere. Two months ago, a potential renter could not even reach the office to schedule a tour, calling a different but urgent failure. The divide between the best and worst experiences here is stark enough that residents explicitly warn newcomers not to lease regardless of affordability.
