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Montelena Apartments Grapevine

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 129 Google reviews · How we rank ›

4.3(129) 74 composite score See reviews on Google ✓ Google-verified
Luxury ApartmentsPet-Friendly ApartmentsStudent HousingAffordable & Low-Income HousingFurnished & Corporate HousingTownhome-Style Apartment Communities
Montelena Apartments Grapevine
Services
Luxury Apartments, Pet-Friendly Apartments, Student Housing
Reviews
129

The real story

Residents consistently praise the leasing and maintenance teams-especially Latoya, Jose, and George-for fast, courteous service and problem-solving. The community feels safe and quiet, with thorough move-in inspections and smooth transitions. However, a minority report serious issues: inadequate AC cooling in summer, vinyl flooring defects that took months to address, and management miscommunication over lease termination notices. One applicant experienced discrimination and lack of transparency during the leasing process.

The gap between positive and negative experiences suggests strong frontline staff offset by occasional gaps in property maintenance and internal coordination. Families and working professionals value the area's proximity to Grapevine Lake and downtown amenities, though prospective tenants should verify AC capacity and ask about recent flooring repairs before signing.

Praised for
  • friendly, responsive leasing staff (Latoya, Connie, Angie)
  • fast, professional maintenance (Jose, George)
  • quiet, safe community
  • well-maintained units and grounds
Watch-outs
  • AC units fail to cool in summer
  • glue seeping from vinyl flooring
  • poor internal communication during lease disputes
  • inconsistent customer service approach
responsive-managementfriendly-staffquiet-communitywell-maintained-groundsclean-facilitiesslow-maintenance
Best for: Families and professionals seeking a quiet, safe community with responsive staff and walkable access to downtown Grapevine.
Think twice if: AC units may not cool adequately in summer; some residents report ongoing AC and flooring issues that took months to resolve.

Where it delivers

  • Standout leasing and maintenance staff (Latoya, Jose, George praised repeatedly)
  • quiet, secure neighborhood with good proximity to Grapevine Lake and downtown
  • thorough move-in preparation and clean units
  • same-day maintenance response for most requests

What to ask before signing

  • Latoya (leasing agent) consistently praised for knowledge, warmth, and willingness to walk-in tour applicants
  • Jose, George, and Q (maintenance) recognized for same-day response and thoroughness
  • Connie (Assistant Manager) noted for after-hours responsiveness and professional demeanor
  • Sundae (Director) cited for prompt concern handling
  • Granite counters and stainless steel appliances in units
  • Vinyl flooring defect in at least one unit took eight months to address after repeated complaints
  • AC thermostat accuracy issues reported by at least one resident during summer

How residents rate the community

Townhome-Style Apartment Communities
Praised for quiet, safe community and responsive maintenance; some report summer AC and flooring issues.
Pet-Friendly Apartments
Residents mention walking dogs and seeing others do so; no specific pet policies detailed in reviews.
Student Housing
One college professor resident praised the property; leasing staff described as welcoming and professional.
Furnished & Corporate Housing
Leasing agent Angie and team noted as professional and helpful to prospective residents and visitors.
Affordable & Low-Income Housing
Review mentions centralized location with variety of cuisines and community activities within 10 minutes; no pricing details provided.

Measured against the market

  • Rated 4.3 against a 3.94 average across the 309 townhome-style apartment communities businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

How we got this number

How We Rank
Star rating 49
Review volume 92
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

Ratings pulled apart

5
101
4
4
3
0
2
7
1
17

Get in touch

Address
501 Turner Road (btwn N Dooley St. &, Boyd Dr, Grapevine, TX 76051
Open in Google Maps

Last verified 2026-07-24

Office hours

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

As published by the business on its own website; not independently verified.

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Common questions

How quickly does maintenance respond?
Residents report that Jose, George, and other maintenance staff typically complete requests same-day and are described as efficient and professional.
Is the community safe?
Multiple residents cite the neighborhood as quiet and safe, with police having complimented area security. Evening dog-walkers and residents feel secure.
What is the lease move-out process like?
One resident described the move-out as smooth and straightforward with no surprises; however, another reported confusion over lease termination notice-ensure 60-day notice is documented with the correct contact person.

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Last updated 2026-07-24