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The Gin Mill

Updated 2026-08-23 · 3,566 reviewed · 599 listed · Scored from 143 Google reviews · How we rank ›

4.2(143) 73 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury Apartments
The Gin Mill
Service
Luxury Apartments
Reviews
143

The real story

Staff, especially leasing agent Austin, earn consistent praise for warmth and problem-solving; residents report spacious apartments in a quiet, welcoming community where they feel safe. Recent complaints center on internet outages disrupting work-from-home residents, lapses in trash and pet-station upkeep, slow repair responses (water damage, mold), and parking shortages, with management perceived as dismissive during those issues.

Praised for
  • responsive, friendly leasing staff
  • spacious, well-maintained units
  • quiet, safe community feel
  • property upkeep and grounds
Watch-outs
  • internet reliability issues
  • trash area and grounds maintenance lapses
  • slow response to water damage and mold
  • parking constraints
  • unresponsive phone lines at times
responsive-managementfriendly-staffwell-maintained-groundsclean-facilitiessecure-parkingslow-maintenancequiet-community
Best for: Single professionals and small families seeking a safe, quiet community with attentive leasing support.
Think twice if: You work from home and rely on stable internet; past residents report extended outages. Also check current trash and parking situation if those matter to you.

Where it delivers

  • staff warmth and professionalism
  • spacious floor plans
  • peaceful community culture
  • responsive maintenance when functioning well

What to ask before signing

  • Leasing agent Austin named repeatedly for excellence in customer service and availability
  • Maintenance and trash/pet-station issues emerged after staff turnover (Jeffrey and Rachel departed)
  • Water leak took ~4 days to address, causing ceiling and flooring damage
  • Mold recurrence in closet with slow management follow-up
  • Parking often requires searching for spots on opposite side of complex

How residents rate the community

Luxury Apartments
Spacious, beautiful units praised; maintenance responsive in good periods but slow during emergencies like water damage and mold.

Measured against the market

  • Rated 4.2 against a 3.91 average across the 440 luxury apartments businesses listed here.
  • Has more Google reviews than 55% of the businesses in this directory.

How we got this number

How We Rank
Star rating 44
Review volume 94
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

Ratings pulled apart

5
108
4
7
3
0
2
2
1
26

Get in touch

Address
8200 Glenn Day Dr, Arlington, TX 76002
Open in Google Maps

Last verified 2026-08-23

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentsfitness facilityvirtual fitness podspoolcoworking spaceprivate conference rooms
Published prices
Up to 2 months of free base rent
Limited-time special

Credentials claimed:Equal Housing Opportunity, Wheelchair Accessibility, No Smoking, Pet Friendly

As published by the business on its own website; not independently verified.

Common questions

Does the leasing office answer calls promptly?
Most residents report friendly, responsive staff in person. One review noted phone calls sometimes go unanswered, which may depend on staffing hours.
What internet provider do the apartments use?
The complex has a contract with AT&T. One work-from-home resident reported the service was unreliable, causing 13+ days of missed work.
Is there usually parking available?
Parking can be tight. A recent resident reported many nights requiring a search across the complex to find a spot.

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Most residents praise The Atwell for its clean grounds, responsive management (especially Orlando Roberts), and strong community culture built through Food Truck Fridays and monthly events. Staff consistently handle lease questions, maintenance requests, and move-in logistics with care. Two isolated complaints center on a leasing tour where promised units were already leased without prior notification and a billing dispute over attorney fees that were never court-filed. The complex delivers on its amenities (fitness center, resort-style pool, dog park, co-working lounge). Leasing consultants like Toni, Liz, and Jayce are noted for their knowledge and willingness to negotiate rates. Maintenance work orders typically close within 24 hours. A 4-year tenure and 2-year renewal patterns suggest strong resident retention.

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Last updated 2026-08-23