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Wood Hollow

Updated 2026-07-24 · 2,262 reviewed · 497 listed · Scored from 450 Google reviews · How we rank ›

3.7(450) 64 composite score See reviews on Google ✓ Google-verified
Luxury Apartments
Wood Hollow
Service
Luxury Apartments
Reviews
450

The real story

Half the reviews rate Wood Hollow five stars, praising staff responsiveness and amenities. The other half report serious, unresolved infrastructure problems: water shut off multiple times monthly, roaches spreading inside and outside units, and pest control requests ignored for weeks. Residents say maintenance responds quickly to cosmetic issues but leaves systemic problems like pest infestations and water supply untouched despite 18+ months of complaints.

Leasing staff (Cederick, Kam, Lakeisha) earn consistent praise for move-in support. New management is noted as improved. However, families with young children and pet owners face the biggest friction. One long-term resident called the property "inhabitable" and another plans to leave after a year despite loving the apartment itself.

Praised for
  • responsive maintenance staff
  • friendly leasing agents (Cederick, Kam, Lakeisha)
  • updated appliances and amenities
  • good value for price
  • quiet grounds and community
Watch-outs
  • chronic water shutoffs
  • roach infestations
  • poor pest control response
  • paint damage not repaired
friendly-staffresponsive-managementwell-maintained-groundsclean-facilitiespest-problemsslow-maintenanceamenities-as-advertisedquiet-community
Best for: Couples or individuals without pets seeking quick maintenance response and modern finishes.
Think twice if: Families with children and pet owners should verify pest control protocols and water supply history before committing.

Where it delivers

  • responsive leasing and maintenance staff
  • updated appliances and amenities
  • competitive pricing
  • dog park and pet-friendly

What to ask before signing

  • Leasing agents named: Cederick, Kam, Lakeisha; maintenance team member: Jesse
  • water shutoffs occur multiple times monthly (reported as 3+ times in one month)
  • roach infestations persist despite pest control requests delayed over one week
  • paint peeling and clogged drains reported; cosmetic repairs fast but structural issues unresolved
  • new management praised for improved grounds maintenance over past 4 years

How residents rate the community

Luxury Apartments
Modern appliances and amenities praised, but water and pest infrastructure failures undermine luxury positioning.
Pet-Friendly Apartments
Dog park available but fleas and pest control delays create major friction for pet owners.

Measured against the market

  • Rated 3.7 against a 3.97 average across the 327 luxury apartments businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

What renters keep saying

pool areawater shut offclean apartmentsolder apartmentsproximity to airportrenovationsdetailed stafflease signingresponsive staffmove in process

How we got this number

How We Rank
Star rating 14
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Ratings pulled apart

5
261
4
41
3
23
2
13
1
112

Get in touch

Address
3875 Post Oak Blvd, Euless, TX 76039
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_parking_lot_freehas_parking_lot_paidhas_dog_park

Last verified 2026-07-24

Office hours

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-16:00
Sunday
Closed

As listed on Google.

From the property's site

Services listed
Apartment rentalsPet-friendly apartments

As published by the business on its own website; not independently verified.

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Common questions

How fast does maintenance respond?
Cosmetic repairs like door fixes happen quickly. Infrastructure issues (water supply, pest control) see weeks-long delays despite requests.
Does Wood Hollow have a dog park?
Yes, they have a dog park. However, flea problems are reported to be severe, and pest control requires resident photo documentation before staff will spray.

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Post Oak Place
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Post Oak Place

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Residents face a stark divide. Some praise staff like Azzneth and Lorena for smooth applications and rapid assistance, and report manager Gloria as personable and solution-focused. Others describe ongoing battles with maintenance (air conditioning down for weeks, mold for months, roaches unseen for 1.5 years) and allege that office interactions are dismissive or rude, with unanswered calls and emails the norm. Move-in paperwork frequently arrives with errors.

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Hillcrest Apartments
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Hillcrest Apartments

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Living at Hillcrest means consistently good experiences with a staff that actually shows up for residents. Reviewers across multiple move-ins praise Jennifer and Stephanie by name for going above and beyond, handling applications in a day, and keeping people informed at every step. The apartments themselves deliver on the modern feel: newly remodeled units, clean interiors, natural light, and no pest issues stood out. Residents staying 1 to 4 years call it quiet and well-maintained, with solid amenities for the price point. The trade-off is thin: one recent complaint exists, but dozens of five-star reviews outweigh it by far.

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Centreport Lake Apartments
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Centreport Lake Apartments

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The property struggles with organizational chaos and communication breakdowns, especially during earlier management periods, leaving residents frustrated with move-in delays, ignored maintenance requests, and deposit disputes lasting months. Recent management changes have produced quick wins: named technicians like Victor and Xoel now complete requests within 24 hours, grounds crew pressure-washes hallways promptly, and Dom (the new property manager) actively listens to resident concerns. However, unresolved issues remain. Gates stay broken for months, pools sit empty despite being marketed amenities, and the leasing office still fails to answer phones or process applications within reasonable timeframes. Spacious units and pet-friendly policies attract residents, but poor infrastructure upkeep and communication gaps leave most feeling underserved for what luxury positioning suggests.

Luxury Apartments

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Last updated 2026-07-24