Page 4 of 5: businesses ranked 301-400 of 443. Ranked by score and relevance, start from the top or open the full map view.
Residents praise the leasing and maintenance teams by name, noting smooth application processes and quick repairs. Suilma and Lili earn specific credit for accessibility and problem-solving; the AC technician impressed with speed and efficiency.
Residents report standout staff members who respond quickly and organize weekly events, but persistent pest problems, thin walls that carry neighbor noise, and inconsistent maintenance undercut the experience. Some praise the move-in condition and fitness amenities; others cite unprepared temp workers and a six-year decline in upkeep.
Staff in the leasing office, especially Daisy, Samantha, and Martin, earn consistent praise for patience and helpfulness during the apartment search. The location near Trinity Trails, shopping, and highways appeals to residents, and many who have stayed long-term report clean grounds and timely maintenance work overall. However, management (identified as Catherine and Samantha in supervisory roles) faces repeated complaints about poor communication, inconsistency, and lack of follow-through. Residents report unresolved issues like flooding, mold, excessive pet waste in hallways, and questionable move-out charges that required disputes to overturn. The gap between the leasing team's professionalism and management's handling has driven departures.
Brenda and Norma in the office set Southern Oaks apart with genuine care and patience through the leasing process. Glenn Jones and the maintenance team handle repairs quickly and professionally. But the complex struggles with serious gaps: recent residents report mice in walls, mold odor, pest control marked complete when untreated, and frustration over pet policy disclosure and post-move billing disputes. Location near shopping is a draw, and many find it quiet for a city complex. Long-term residents praise the family feel and how staff know tenants by name. New arrivals, though, sometimes encounter uninhabitable conditions on move-in and hit walls when asking for lease releases. The split between five-star praise for staff and one-star warnings about hidden problems suggests experience varies sharply by unit and timing.
The Springs has deteriorated significantly. Residents report mold in walls and vents, roaches, rats, and possums throughout units. Maintenance is slow or nonexistent; water damage goes unfixed for months. Office staff are described as rude and unresponsive. A few past staff members earned praise, but recent management changes have worsened communication and responsiveness. The complex faces structural failures, squatters in vacant units, and potential closure.
Center Chase Apartments offers loft-style units steps from UTA with in-unit washers/dryers and a strong property manager. Tenants praise the quiet location and responsive emergency maintenance, but recent reviews flag high electricity bills, summer heat from window AC units, and slow routine maintenance turnaround.
Leasing staff like Azzneth earn consistent praise for patience and follow-through, especially with airport-adjacent renters seeking specific amenities. Gloria builds strong relationships with some residents but others report coldness and dismissiveness depending on move-in timeline, creating a stark divide in office experiences. Maintenance failures dominate complaints: AC failures left unresolved for weeks, persistent mold and water damage, roaches unaddressed for over a year, and blocked accessibility. Residents describe management deflecting responsibility rather than solving problems, with phone calls and emails often ignored. The parking lot stays congested and mailboxes remain vulnerable to theft.
Two years is common; those who stay love the upkeep and staff warmth, especially maintenance responding fast and the office team organizing bingo nights and community events. The Trophy Club location near shopping and parks keeps daily life convenient. But new residents or those leaving report sharp turns in how they are treated: one named leasing manager gets repeated complaints for rudeness and alleged discrimination, while air conditioning issues left unrepaired for months contradict the praised maintenance reputation.
Residents split sharply on The Savoy. Those staying long-term praise staff like Kyndra and maintenance team (Dee, Jay, Lester) for genuine care and quick repairs. Others faced months of unresolved Wi-Fi failures, pest issues after move-in, maintenance entering without notice, and management that felt argumentative rather than helpful when problems escalated. The complex offers affordable living and a quiet setting, but recurring infrastructure and accountability gaps push some renters to break leases early.
Several staff members earn consistent praise for friendliness and problem-solving, particularly leasing agent Karina and office coordinator Stephanie. However, the experience diverges sharply after move-in. Reviewers report recurring pest problems, outdated units that don't match online photos, and maintenance requests that stall for weeks. Valet trash costs $25 monthly but doesn't materialize. The complex attracts budget-conscious renters, but quality control and follow-through lag behind the advertised amenities. Security interactions have soured some, and move-in delays frustrated new residents. Maintenance team members like Noe, Adan, and Undrea do follow through when assigned, yet the system itself appears inconsistent. Long-term residents report satisfaction, but newer tenants face a steeper adjustment. The disparity between pre-lease pitch and post-move reality drives much of the negative feedback.
The complex divides sharply: residents praise maintenance team members like Erin and Josh for fast, professional repairs, and appreciate community events. However, leasing office communication is inconsistent, with many reporting ignored calls and slow issue resolution. Serious concerns include lingering pet odors in hallways, thin walls that carry neighbor noise and cooking smells, pest infestations left unaddressed for months, and instances of billing disputes that damaged credit without signed leases. Building systems (gates, windows) also show wear and slow repair timelines. Layout and construction issues persist throughout: gaps in windows and doors, poor soundproofing, and insufficient weekend cleaning of common areas. The complex shines when upper management visits but struggles with daily operations. Staff quality varies widely by department, with some residents crediting recent hires Daniel and Erica for improving communication, while others cite years of being ignored by the office.
Villa Capri was highly regarded for years under stable management, with residents praising a tight-knit community, caring staff, and reasonable rents. Recent upheaval has clouded that reputation: new management raised rents over 40% while maintenance lapsed and pest issues emerged, though some older reviews still highlight friendly staff and security features.
Residents experience a quiet community but struggle with inconsistent enforcement of policies and maintenance gaps. Staff friendliness varies widely-some praise specific managers and maintenance workers, while others report unresolved issues like ceiling leaks, water outages, and mold that persisted for months or years despite work orders.
Most residents praise the prime downtown location near parks and restaurants, clean units, and responsive named staff like Camryn and maintenance crew Willie and Ramon. The biggest tensions emerge around the no-elevator design (blocking accessibility for mobility-limited renters), inadequate parking, train noise, and serious billing disputes at move-out. The property works best for young professionals and dog owners who prioritize walkability over amenities and frills.
Five-star reviews consistently praise three leasing agents-Adam Branscum, Jordyn Lindquist, and Jennifer-for patient, responsive service that makes move-ins smooth even for out-of-state relocations. Maintenance staff (Carlos and Felipe) receive specific mentions for prompt seasonal work and responsiveness to repair requests. However, a stark gap exists between the renovated model units and actual resident conditions. One-star reviewers report poorly maintained hallways, parking areas, landscaping, and a pool that sits idle; management allegedly charged them for damages they didn't cause and pressures tenants to sign leases before seeing their units. A recurring frustration: valet trash fees are mandatory with no opt-out option. Most damaging is a report involving a medically fragile elderly tenant whose broken AC went unrepaired for nearly a year despite his heart and lung conditions, after which management charged a $3,000 lease-break fee. The location's appeal and staff caliber keep ratings buoyant, but maintenance responsiveness and financial fairness appear inconsistent. Wait times for appointments and difficulty reaching management plague some tenants. Those scoring five stars tend to arrive as fresh leases; those scoring one star report discovering misalignment only after move-in or encountering obstacles during renewal.
Most residents report a punishing experience with serious maintenance and pest control failures. Roach infestations are the dominant complaint, alongside regular internet and water outages, poor repairs (especially bathtub work done repeatedly), and rent hikes that outpace improvements. Staff communication is chaotic; move-in charges surprise residents, deposit refunds are disputed, and management is hard to reach. A handful of graduate students and early residents praise proximity to campus and cite individual staff members (Ansib) as genuinely helpful. Maintenance teams handle emergency electrical and plumbing work quickly when they come. Yet these pockets of goodwill are drowned out by overwhelming accounts of negligence, water damage, mold risk, and the sense that problems are managed reactively rather than fixed.
Harmon Villas presents a stark divide. A small group of reviewers praise welcoming staff and an attractive layout, but the overwhelming majority report a complex in decline. Long-term residents describe chronic maintenance backlogs (some waiting six months or more), frequent vehicle break-ins despite management awareness, and an office that rarely picks up the phone. Physical conditions deteriorate steadily: thin walls mean constant noise from neighbors and their pets, trash and pests accumulate, and building security fails (broken gates, dark lighting, pool shut down following a drowning incident). Management churn compounds frustration, and rent has risen significantly with no upgrades to justify the increases. The application process itself discourages prospects. Staff demand conflicting documents, close the office without notice, reject legitimate file formats, and fail to track their own unit assignments. One applicant drove multiple times, paid a $400 deposit, only to be told no unit ever existed. Dozens cite phone calls going unanswered for weeks. Those who do land an apartment report years of unresolved maintenance requests, safety hazards (broken playground equipment, faulty lighting), and a general sense of institutional neglect.
Wood Hollow draws strong reviews from residents praising individual staff members (Cederick, Kam, Lakeisha) for professional assistance during move-in and leasing, plus quick maintenance response on routine requests. However, a substantial portion of recent reviews detail severe infrastructure problems: water shutoffs occurring multiple times monthly or lasting days, no hot water for extended periods during holidays and winter, and widespread roach and flea infestations that persist despite pest control requests. Families with children report the lack of AC and hot water as emergency-level failures; management has not offered compensation or rent relief despite repeated failures. The complex presents a sharp divide. Some residents living 1-4 years report quiet grounds, clean units, and good amenities with responsive staff. Others, particularly newer tenants, face uninhabitable conditions with little accountability. The pet-friendly amenities (dog park) attract some, but pest problems (fleas on dogs, roaches throughout) undermine that appeal. Staff professionalism appears real but inconsistent with operational failures that leave families without essential utilities.
Long-term residents report serious habitability problems: roaches and mice are persistent, maintenance fixes are temporary, and laundry equipment stays broken for months. The office staff (Mary and Kristi notably) are consistently praised for friendliness and responsiveness, but they cannot overcome systemic property neglect. New visitors on tours see a clean presentation, yet actual residents struggle with pest control that barely functions, poor grounds maintenance, and emergency services gaps that have caused property damage and health concerns. Reviewers also note the surrounding neighborhood feels unsafe with frequent police activity and car break-ins. The pool opens and closes off-schedule despite posted times. One two-year resident called it a poor value for the rent; another long-term tenant said conditions worsen yearly despite slow rent increases.
Eight years in and fresh arrivals alike report the same core failures: calls and emails go unanswered, water shuts down without notice, and pest control stalls while damage spreads. The move-in team impresses, and maintenance responds quickly when they can, but systemic issues around communication, infrastructure (flooded parking lot, broken gates), and neighborhood safety consistently override that initial goodwill. Residents describe being nickeled and dimed for utilities they cannot reliably access, then abandoned by management once the lease term winds down.
Staff treat tour-goers with genuine warmth and stay engaged during leasing, earning consistent praise for their time and professionalism. After move-in, the experience fractures: tenants report months of broken AC during 90-degree heat, non-functional security gates and locks that anyone can bypass, trash piling on floors with roaches present, and management that becomes unreachable by phone or email. Billing disputes linger unresolved, with some tenants sent to collections over contested charges; record-keeping errors persist across management transitions.
Buttercup Place draws deeply committed residents, including those rebuilding from homelessness, who praise the community and staff support. Recent reviews flag ongoing pest issues, unresponsive phone lines, and safety concerns in shared spaces that undercut the positive foundation.
Valencia Plaza offers affordable two-bedroom apartments in a quiet Harmony Hills setting, with recent management changes winning praise for responsiveness. However, long-term residents report chronic AC failures and poor maintenance follow-up, with some forced to hire private contractors after months without resolution.
Wendy, the long-tenured property manager, draws consistent praise for quick responses and care. A small, quiet community with reasonable rents and well-kept grounds appeals to residents seeking a low-key environment. Management quality has fluctuated over years; thin walls, aging fixtures, and occasional parking disputes frustrate some, while others report deposit delays and unexplained fees.
Flats on Mill splits sharply between residents who praise responsive staff (especially leasing agent Janneth) and fast maintenance, and those who report cockroaches, safety issues, and surprise fees that spike after ownership changes. Repairs arrive within hours or a day when things work, but communication breakdowns and unexplained lock-outs mar the experience for frustrated tenants. The bark park stays stocked, and some residents enjoy quiet sections with good neighbors. Yet pest control monthly charges do not guarantee service visits, and amenities like the pool have sat unused for years. New management appears to be turning the ship, but older complaints about fees and bugs linger.
Spur Canyon's 3.3 rating reflects a property in crisis. While leasing agent Jermaine earns consistent praise for tour friendliness and technician Brandon received credit for swift AC repair, nearly 40 percent of reviews are one or two stars. Residents report months-long waits for AC fixes in summer heat, repeated flooding, rotten wood falling outside, raccoons in walls, and roaches inside. Fees surprise tenants, management avoids accountability, and the emergency maintenance line does not answer. Multiple reviewers say the property is unsafe and regret signing leases. The complex is 50 years old and shows it. Exterior damage, water ingress, pest infestation, and lack of emergency response form the core complaint. One resident reported waiting four months for repairs after flooding on November 4, 2024, with no resolution as of June 2026. Another pregnant tenant terminated her lease after a two-week wait for AC in 93-degree heat. Residents say the advertising misrepresents the unit and location condition. Staff turnover has made management worse since a new manager arrived.
Staff turnover in recent months improved the experience, with newer management (Ashley, Brenda, Tresh) earning consistent praise for responsiveness and care. However, long-standing operational problems persist: multiple residents report systematic billing errors, overcharges they had to catch themselves, and move-out fees charged despite miscommunication from the office. Safety is a critical concern repeated across recent reviews, with residents documenting frequent police activity for overdoses, open drug use on common grounds, and homeless people at night. Move-in conditions were poor enough several residents photographed damage and filth; pest problems and cigarette odor have made units uncomfortable for families. Maintenance crew responds quickly and professionally. The office staff under new management are friendly and helpful with lease questions. Yet billing remains chaotic, move-out procedures unclear, and the neighborhood environment at portions of the complex is unsafe enough that residents felt they could not walk alone or recommend the property despite appreciating the staff. The gap between what residents were charged and what they received is the core frustration.
Victoria Place has recovered noticeably since new ownership took over several years ago. Residents praise the cleanliness, responsive management, and improved grounds. However, AC outages during hot months and lingering security concerns dampen satisfaction, and some find pricing steep.
Boston Heights looks polished from outside, but residents report pervasive maintenance failures: roach problems in units, AC outages lasting months, and slow response times. Management withholds deposits for months then issues bad checks; office staff are often unavailable despite posted hours. A few residents praise individual staff members like Erica and Wendy, but systemic issues with corporate management (Asset Living Corporation) overshadow these bright spots. The 3.6 rating reflects a divide: newer or less demanding residents give five stars; long-term residents cite health hazards and unresolved problems.
When staff like Charlene, Jada, and Gila Payton are on duty, residents experience responsive help and smooth leasing. The area itself is quiet and manageable. However, repeated management changes have created chaos: phone numbers disconnect, offices go unstaffed, pest control fails, and water damage leaves mold unchecked. Some units appear structurally compromised, with residents reporting weeks without fixes or follow-up. The core tension is consistent. Current management gets specific praise for availability and problem-solving. But institutional failures (no emergency contact info after ownership changes, flooded bedrooms ignored, roaches untreated for months) suggest systemic breakdown when turnover happens. Residents stay because the community has potential; they leave because promises go unfulfilled.
Rosemont at Mayfield Villas draws nearly 60% of its reviews at one or two stars. Complaints centre on punitive parking enforcement and confusing vehicle registration rules that have trapped residents, slow leasing communication, and staff who give conflicting answers. The one five-star review praised proximity to Highway 20 and responsive maintenance, but this is vastly outweighed by accounts of unresolved repairs, withheld deposits, and management that ignores repeated requests.
Faith, Darius, Valerie, and Carlos earn consistent praise for going above and beyond during tours and maintenance. The newer construction, fitness center, pool, game rooms, and pricing draw residents in. However, a sharp divide emerges: those approved report satisfaction, while applicants face weeks of silence, repeated document requests, and denials only days before move-in, with property manager Brittany cited repeatedly for disorganization and poor follow-up. The leasing process remains the core complaint. Staff appear to ignore or silence phones while applicants attempt contact thirty times with no response. Multiple reviewers say they followed instructions months in advance, only to be told at the last moment they did not qualify, despite providing all requested paperwork. Location near Six Flags, AT&T Stadium, and Globe Life Field appeals to some, but the attainable housing program requires clear communication it currently lacks.
Staff member Maria Briseño earns consistent praise for professionalism during tours and move-in. Grounds are safe and quiet with modern finishes. However, repeated residents report months-long waits for AC fixes, water leaks, pest infestations, and mold. The emergency maintenance line often fails to connect. Management lies about unit availability and lease terms, then avoids callbacks. Once locked in, residents struggle to reach anyone to enforce promised repairs or lease credits. One resident's update suggests recent managerial changes and pool reopenings are underway. A long-term resident notes LiveNJoy management (the operator) is short-staffed, difficult to escalate with, and overcharges residents. Corporate offices ignored complaints until a resident found their direct email.
Crest at River District draws praise for modern units, helpful staff like Carlos and Johnny, and a quiet location near restaurants and trails. However, some tenants report slow repairs on serious damage, poor management responsiveness, noise complaints from neighboring residents, pest problems, and frustration over ESA breed restrictions that may conflict with Fair Housing protections. Experiences vary considerably depending on when you move in and which staff members you work with.
Park West's reputation has split sharply along timeline lines. Residents who arrived or renewed within the last few months praise a new management team (Anthony, Tammy, Christina, Elena, Calvin, Jesse) as warm and responsive, noting the grounds are cleaner, gates now work, and amenities like a theater room and smart home tech feel genuinely valuable. Older complaints paint a darker picture: roaches, broken pool and gym equipment, work orders ignored for years, rude staff, and security issues including theft and break-ins. The shift feels real, but lingering maintenance backlogs and a history of neglect mean tenants considering a move here should verify conditions in person and clarify response times in writing. The pet-friendly side (bark park on site) draws positive mention, though no detailed pet policy review text appears. Prices are described as "incredible" by one recent renter, but the 20-review spread is steep-65 percent five-star against 30 percent one/two-star-suggesting either genuine recent improvement or the reality that affordability masks unresolved problems for those not yet affected.
Normandale Place draws strong praise for safety and staff warmth, but recent reviews flag serious concerns: renters report being shown clean sample units then moved to deteriorated ones at higher rent once leases are signed. The property's grey cinderblock design leaves some residents feeling the space does not match its marketing promise of dignity.
Most residents report chronic maintenance failures that persist for months without resolution: air conditioning that doesn't cool, ceilings that leak when it rains, dishwashers that break repeatedly, and pest infestations including roaches and rats. Leasing staff like Timira Jackson receive praise for patience and helpfulness during sign-up, but once tenants move in, repeated maintenance requests go unfilled, calls go unanswered, and management responds defensively when problems are raised. Multiple residents describe being told repair timeframes are uncertain, having completed requests marked as resolved without actual fixes, and facing threats of eviction rather than assistance. A few positive reviews note recent staff improvements, but the overwhelming pattern is that The Hayes does not address serious habitability issues. The gap between the leasing experience and the reality after move-in appears stark. Reviewers cite pest problems worsening, water damage going untreated, and utilities being overcharged, yet report that management either deflects blame or avoids contact. One resident documented an eight-month sequence of repeated AC failures, flooding from HVAC units, laundry machines breaking at each use, and repeated service calls that failed to fix the issue. Staff conduct is also cited as unprofessional: aggressive door knocking, throwing away residents' belongings without notice, reckless driving through the complex, and one report of a maintenance worker cussing at a guest.
Westmount at River Park is split sharply between strong praise for leasing staff and deep frustration with management, maintenance, and condition. Long-term residents cite repeated turnover in management, inconsistent policies, unresponsive offices, hidden fees that weren't refunded, and deteriorating units. The pool has stayed closed for months despite being a resident priority, the workout room smells bad, and in-unit amenities like washers and hot water fail or were never installed as promised. Staff at the leasing desk earn consistent five-star reviews for helpfulness. Those staying report feeling safe but exhausted by the complex's rigid policies and slow repairs. The business advertises one- and two-bedroom options with pet services, a fitness center, and coffee bar. Their website lists special move-in offers. In practice, reviewers say move-in deals go unpaid, parking is heavily restricted, and maintenance requests languish. One tenant with strong payment history faced eviction proceedings after requesting a single payment delay. Newer residents sometimes report good initial experiences; longer-term occupants describe escalating frustration with unresponsive management and inability to reach named staff like Brittany.
The Preserve divides sharply along leasing and residency lines. Renters working with Ashley, Val, or a responsive Rachel report excellent service and love the trails, dog park, and floor plans. Long-term residents, however, cite mounting frustration: rising rents, deteriorating unit maintenance, management rudeness (especially one staff member), and the company's pattern of withholding deposits or charging post-move fees without notice. Dog waste accumulation is a persistent complaint. Recent management outreach after a negative review earned back one month's rent and fee waivers, suggesting some willingness to remedy.
Riverbend draws sharply divided reviews: about half rate it five stars, half give one or two. Residents who praise cite responsive maintenance, community events, and friendly staff; those with complaints report roaches and rats, recurring flooding, maintenance entering unlocked doors without notice, excessive towing despite paying for parking, and dismissive management. Several reviews name managers Esther and Susan, with vastly different experiences. Rent ranges cited near $1,800-2,000 monthly.
Ticknor Terrace has deteriorated significantly. Recent reviews describe a roach and rat-infested property with aggressive move-out charging, rude staff, and poor ground maintenance. Older reviews mention helpful staff and quiet neighbors, but current conditions and management practices dominate complaints.
Strong personal connections with staff drive some residents to move in and stay, while infrastructure neglect, unprofessional management, and billing disputes push others out swiftly. Praise centers on individual staff members (Linda, Jonetta Brooks, maintenance crew), but complaint reviews detail years of deferred upkeep, water damage, mold, pest issues, and frustrating charge disputes that dwarf the friendly service experience.
Tenants split sharply on The Carmen. Loyal residents praise named staff like Menshayla and maintenance crews who respond quickly and treat people well; some have lived here over a decade. But newer or shorter-stay residents report months-long waits on critical repairs, unresolved pest and mold issues despite paying for services, and a front office that often doesn't answer. One tenant left while pregnant due to unaddressed apartment problems; another notes water shut-offs without refunds and accessibility barriers for wheelchairs.
A newly built complex with genuinely attentive leasing staff on good days (Xavier and Kyla draw repeated praise), but applicants report weeks of silence, conflicting information, and unclear policies on income restrictions. Residents praise the apartments themselves and gated community feel, yet complain of surveillance-style inspections and restrictive rules on minor things like trash timing. The experience pivots sharply on which staff member you reach-and whether you reach anyone at all.
Strong personal touches from management, particularly office manager Lisa, make some residents feel at home; units are described as clean and maintenance issues handled promptly. However, recurring roach infestations and outdated infrastructure undercut the promise, with several reviews citing pest problems across apartments and cosmetic-only fixes.
Five-star reviews highlight leasing staff like Brenda, Crystal Herrera, Kelly, and Katia as patient and professional, with clean grounds and convenient access to shops and transit. Newer tenants report smooth approvals and welcoming atmospheres. However, a wave of one-star reviews from recent months documents recurring infrastructure failures: water shuts off weekly for leak checks with hot water problems afterward, maintenance requests go unanswered for weeks, ceiling damage from snow remains unfixed, and one tenant reported roach infestations. Multiple reviewers describe management as unresponsive despite repeated work orders, though one maintenance worker was praised for his help. The gap between polished leasing and poor property upkeep suggests the building itself may be struggling. Recent management changes appear to have introduced new operational problems, including unannounced parking lot construction, vehicle towing without notice, and gate malfunctions creating safety hazards. A former five-star tenant who re-reviewed after new management took over downgraded to one star.
Staff like Mason and Nadine earn consistent praise for friendliness and responsiveness, and units feature spacious layouts in a school-friendly location. However, multiple tenants report severe cockroach and cricket infestations that persist despite pest control calls, management communication issues, high utility costs, and deteriorating physical conditions including faulty air conditioning and aging fixtures. Maintenance arrives promptly when summoned but does not resolve deeper building-wide problems. Recent management changes have frustrated long-term residents, and the leasing office has bungled payment policies, leaving tenants confused and out-of-pocket.
Sierra Gardens draws strong praise for leasing staff like Sara and Maximiliano, who handle paperwork swiftly and solve move-in problems on the spot. Residents value the quiet grounds and responsive maintenance. However, repeated complaints about overnight noise, parking lot homeless encampments, stolen vehicles, and delayed infrastructure fixes (hot water, AC) paint a divided picture of life here.
Sansom Bluff offers spacious apartments with good amenities and standout maintenance and activities staff. However, the leasing office consistently fails to answer phones or provide welcoming service, and management shows dismissive attitudes once residents move in. The property itself appeals to pet owners and families, but office staff turnover has left frustrated residents who feel unwelcome when they need help.
Staff excellence drives most positive ratings, particularly leasing agent Ashley Means and office coordinator Kathia Lagos, who reviewers describe as attentive, professional, and thorough during application and move-in. However, a sharp divide emerges: long-term tenants report pest infestations (especially roaches), thin walls, noisy neighbors, and broken appliances upon arrival, with maintenance slow or ineffective on these issues despite the website's claim of 24-hour service. The property attracts both grateful renters who find safety and community and frustrated ones who encounter roaches in refrigerators and crumbling interiors. Staff turnover risk looms after multiple reviews praise individual employees by name rather than systemic excellence. Parking limitations also surface as a recurring minor issue.
Office staff shine with genuine warmth and efficiency, especially during leasing. Inside, many units are spotless and affordable. The break comes fast: roaches, gnats, and mice persist despite repeated requests for pest control. Maintenance responds slowly or not at all to serious issues like burst pipes, flooded dishwashers, and broken appliances; residents report needing the City of Fort Worth to force repairs. Towing fees ($333 minimum) and overflowing dumpsters add to the frustration.
Westcliff Park draws strong loyalty from long-term residents who praise staff warmth and affordability, yet serious complaints about delayed repairs, unresponsive management, and vehicle theft persist. Evidence is mixed: high-satisfaction residents highlight Emily, Thalia, and Jeanie's attentiveness, while others report months-long maintenance delays and security lapses the office failed to address or communicate.
Reviewers split sharply on Handley Oaks. Many praise the office staff (particularly Norma and Lupita) for helpfulness, the quiet grounds, and the clean remodeled units on move-in. However, a persistent minority report serious roach infestations that management fails to remedy, alongside complaints of rent overcharging, inadequate pest control, and staff becoming unresponsive once leases are signed. The property appears well-maintained when working, but pest issues are a deal-breaker for some.
Mira Monte draws sharp criticism for structural problems that go unrepaired: flooding, broken pipes, overflowing tubs, and cockroaches. Tenants report management avoids liability and staff lack professionalism. One older review notes recent ownership and improvements, but recent posts suggest those gains have not held.
The leasing office staff, especially Henry and Trenna, earn consistent praise for attentiveness and fast approvals, making the rental process smooth for relocating families. Behind that friendly front sits a complex with persistent maintenance failures: roaches and gnats in units, weekly water outages, aging electrical systems, and management that ignores concerns or resists early lease termination despite serious safety issues. Maintenance problems appear intermittent rather than universal, but when they occur, complaints about unresponsive management and billing disputes dominate. Residents report staying years when satisfied, and pet owners appreciate the dog amenities. Long-term renewals suggest the community works for some, while others describe their experience as unsafe and unmanageable.
New management has turned operations around with visible property improvements, responsive maintenance, and staff like Elena, Dana, and Charles earning repeated praise for going above and beyond. However, some residents report ongoing construction delays, garbage overflow, and uneven service quality; affordability keeps residents anchored despite these gaps.
The Crosby divides sharply. Five-star reviews praise Tyler's attentiveness and affordable rents that stay low on renewal, with some tenants noting manageable utility bills and occasional quick maintenance. One-star tenants report the opposite experience: ignored requests after signing, window leaks unfixed for months, roaches invading from vacated units, water bills spiking unpredictably, and management blamed for miscommunication on move-in. Crime and towing threats loom large in negative accounts. The gap between positive and negative stories suggests either vastly different treatment across tenants or rapid swings in management responsiveness.
New management has won over some residents with responsive service and visible improvements, but chronic maintenance failures and poor communication undermine trust. Air conditioning repairs drag for months while residents pay full rent for amenities that sit unused; office hours go unstaffed and emails go unanswered. Recent leasing managers Johan and Roger earn consistent praise, yet the gap between their helpfulness and the maintenance team's slowness has left multiple residents filing complaints with Texas authorities.
Travis Gardens divides sharply: recent five-star reviews credit strong management (Ms. Shonda, Christy), safety, and community feel. Older one-star reviews cite hostile management, pest problems, slow maintenance, parking chaos, and severe failures during family hardship and winter emergencies. Current state unclear; property appears to have cycled through different management eras with mixed results.
Half the reviews are five-star praise for office staff like Taliza, Bibiana, and Felicia, and fast maintenance responses. The other half report serious problems: cockroach infestations across units despite multiple fumigations, black mold in bathrooms and vents, clogged sewage lines, holes in the dog park fence, a non-functional pool, and a laundry room too expensive to use. Management ignores repair requests and disputed charges. Move-in is especially problematic. Residents are not allowed to inspect units beforehand, then arrive to find conditions far worse than advertised models. Deposits take months to return after repeated calls to multiple staff members. Charges rise without clear explanation. One reviewer paid $789 for a one-bedroom and saw it climb to $1,200, while another's bill jumped from $1,276 to $1,475.50. Staff deny residents pay for amenities even as rent statements show "service and facilities charges."
Long-term residents praise staff warmth and the property's spacious layouts, but recent reviews reveal a breakdown in essential services. AC failures have left dozens without cooling for weeks, repair requests go unanswered, the maintenance team is drastically understaffed, and management responses range from unavailable to evasive. Common area cleanliness is noted, yet pet waste management and pest control remain persistent frustrations despite repeated complaints. The complex has cycled through multiple management companies and staffing changes. When dedicated property managers like Aide Aguilar, Andrea Smith, or Diamond Torres are present, residents report genuine responsiveness and quick email replies. However, these bright spots sit against a pattern of deferred maintenance, broken communication, and a gap between what management claims it can do (like providing portable AC) and what it actually delivers.
Calloway Place draws strong loyalty from residents who praise quick maintenance response and staff like Penny and Amanda. However, a significant minority report unresolved structural issues (cracked roofs left with temporary fixes, faulty AC units), hidden billing charges, and harsh towing enforcement that catches residents off guard.
New management has sparked optimism among some residents, with Megan and her team earning praise for responsiveness and willingness to fix problems. However, the complex remains hobbled by long-standing infrastructure issues: water shutoffs happen regularly without notice, roach infestations persist despite pest control fees, landscaping goes unmowed for weeks, and maintenance repairs drag on or go unfinished. The split between five-star and one/two-star reviews reflects genuine improvement efforts colliding with decades of deferred upkeep that one management change alone cannot quickly resolve.
Sorrento divides sharply between residents who connect with front-office staff and those battling months-long maintenance failures. Since BH Living took over management, most reviewers report AC breakdowns lasting weeks in Texas summer heat, gates that stay broken, and maintenance requests answered only after tenants visit the office in person or contact the city. Staff turnover means floaters handle problems rather than permanent workers. One bright spot: individual leasing agents like Giia, Kaitlyn, Lily, and Lindsey earned praise for warmth and professionalism. But the complex as a whole fails tenants on its core responsibility-keeping the property safe and livable. Specific failures recur across reviews: a flooded kitchen sink that drains on its own, portable AC units that break immediately, gates non-functional for months, wheel theft with no usable security footage, and electric bills topping $600 monthly due to running backup cooling. Residents also report being charged for trash collection and threatened with $400 towing fees for unregistered guest vehicles. The shift from previous management (Knightvest and Greystar) triggered the decline. Multiple residents have contacted lawyers or the city. Those who have stayed praise the townhomes and amenities, but the cost is paid in stress and out-of-pocket fixes.
Staff like Edith Gonzalez earn consistent praise for patience and helpfulness, and maintenance responds quickly when contacted early. Yet the complex is plagued by roach infestations, billing confusion, and serious unresolved maintenance problems including water damage and sewage leaks that inspectors have flagged. Safety concerns and management responsiveness vary widely depending on staff and lease tenure. Long-term residents report shifting experiences tied to ownership changes and management turnover. The pool operates intermittently. Prices advertised on their website range $949–$1,129 monthly, though residents dispute added fees and charges that sometimes exceed quoted rent. New occupants occasionally encounter courteous service; established tenants describe years of neglect and friction over documentation.
Staff at this complex go the extra mile-Leasing agents like Alex, Raquel, and Deja earn genuine praise for kindness and responsiveness. Move-in and day-to-day interactions feel warm. The grounds are well-treed and quiet, popular with families. Behind the friendly front desk sits a harder truth: maintenance backlogs are serious. Residents report washing machines that don't dry, AC out for weeks in Texas heat, roaches that return same-day after spraying, water seeping through walls during rain, and units handed over with broken appliances and exposed wires. When residents push back, some staff (notably, one assistant manager) turn dismissive. The complex feels disorganized at the operational level.
Recent reviews highlight staff responsiveness and property cleanliness, with past residents praising the leasing process and management support. Current complaints center on heating failures going unaddressed for months, unresponsive office staff during business hours, and a nonfunctional emergency maintenance line.
Strong staff like Cory and Chasity deliver seamless leasing and quick maintenance for many residents, earning consistent praise for professionalism and responsiveness. Yet the complex struggles with systemic issues: pest infestations ignored by management, safety problems (gunshots, break-ins), and surprise fees that surface after move-in. Some long-term residents have watched conditions decline sharply over the past year. The dog park and fitness center appeal to those who prioritize amenities, but the management overhaul has not yet won back tenants facing AC failures and unresolved building maintenance.
Staff members Natisha and Amanda earn consistent praise for going beyond typical leasing help, moving tenants in smoothly, and arranging fast maintenance. The maintenance team responds quickly to reported issues. However, a smaller group of residents report roach infestations in units, unleashed dogs creating safety problems, and grounds left unclean. Pest entry through drains and chimneys went unresolved in some cases. Gym access limited to office hours leaves working residents unable to use the advertised on-site facility. Parking lot speeding and package theft were also mentioned. The complex appears split: those with responsive staff have stayed happy; those facing pest and safety issues found management unresponsive to complaints.
Tenants who worked with Monique Sanchez report warm, professional leasing interactions and rate the experience highly. However, longer-term residents describe mismanaged amenities that remain permanently closed, slow maintenance, pest problems, and a newer management team perceived as unresponsive and indifferent to tenant concerns. The gap between new-tenant satisfaction and resident complaints suggests first impressions hide operational challenges. Amenities advertised on the website (pool, fitness center) are described by year-long residents as never operational. Office phone calls go unanswered, vehicle towing is strictly enforced, and turnover in the maintenance and office staff is frequent.
Most residents praise Palm Tree for its quiet atmosphere and cleanliness. Staff are consistently described as friendly, and management keeps up maintenance despite the property's age. Monthly pest control and modern amenities round out the experience, though some have noted the buildings are older.
Most residents praise the staff, cleanliness, and value. Jessica, Stacy, Veronica, and maintenance staff Rudy earn consistent recognition for responsiveness and professionalism. However, serious complaints surface about pest control failures, rotting cabinets left unrepaired, overgrown landscaping, and management discouraging resident improvements like patio grills. The property is gated and safe, but experience varies sharply between those who move in smoothly and those who encounter unresolved damage.
Most residents praise the quiet setting and past staff quality under managers Carmen and Marina, with maintenance technician Miller White specifically noted for professionalism. Recent reviews show sharp decline: new management rarely in the office, phones go unanswered, and one resident reported severe pest issues. Experience appears heavily dependent on current staff presence.
The leasing team at Tides on Hulen draws genuine praise for accessibility and helpfulness, but the property itself is plagued by unresolved maintenance failures that persist for months. Residents report no hot water for extended periods, broken toilets and doors, and management that either avoids the phone or becomes dismissive when contacted. Security deposits vanish after move-out, and the gap between what the marketing promises (furnished, well-maintained) and what residents live through is stark enough that even loyal long-term tenants leave frustrated and uncompensated.
Sycamore Creek drew consistent five-star praise for recently renovated units and attentive management in Meadowbrook. Reviewers highlighted the property's fresh updates and quick response times, though the sample is small.
Slate has split sharply along a management change: since March 2026, tenants praise responsive staff (especially Meshun Davis), active renovations, and the reopened pool. Before that shift, residents faced pest problems, mold, poor communication, and unresolved maintenance issues. The location near Fort Worth groceries and highways and cleaning standards are strengths when managed well. New tenants report smooth leasing tours; long-term residents from the pre-2026 era warn against the property entirely.
Some tenants praise the staff's warmth and the affordable pricing, but persistent maintenance delays and application communication breakdowns frustrate others. Long-term residents report rising costs, infrastructure problems, and neighborhood safety concerns that offset the clean grounds and friendly office team.
Five-star reviews praise staff by name (Becky, Beverly) and report pleasant stays; longer residents recall good years before 2023. One-star reviews detail years of ignored maintenance requests, unresolved plumbing failures, pest infestations they were charged to treat, mystery cable billing, and management that avoids accountability. Some five-star reviewers acknowledge the mixed picture but credit staff effort for improvements. The gap mirrors the rating spread itself: enthusiastic five-stars versus deeply frustrated long-term tenants who report management declining since late 2023, inconsistent maintenance response, and charges for repairs typically the landlord's duty. Responsiveness varies dramatically by staff member.
Fort West Apartments struggles with fundamental maintenance and management failures that create unsafe living conditions. Tenants report raw sewage backups lasting months, unchecked roach infestations, mold, and flooded units with no follow-up. The property management is consistently unreachable; complaints go unanswered and maintenance requests stall indefinitely. A controversial towing policy charges $350 per vehicle despite unclear registration procedures, and the office is often vacant. A handful of long-term residents praise quiet periods and responsive staff, but they appear to be exceptions in a complex marked by code violations, inadequate staffing, and systemic neglect.
Spring Glen draws long-term residents who value the peaceful setting and responsive management, though the pool's chronic closure frustrates prospects counting on that amenity. Evidence is limited to brief reviews spanning several years, with mixed satisfaction tilting toward stability for those already settled in.
Most recent reviews describe serious problems: cockroach infestations, slow repairs, break-ins, and theft. Earlier reviews praised individual staff members and quiet periods, but overwhelming recent feedback flags security concerns, unresponsive management, and maintenance delays that lasted days. Evidence is limited by review age spread and thin detail in some complaints.
Front desk staff, particularly Carolina, earn consistent praise for friendliness and communication. However, this is overwhelmed by widespread complaints about pest infestations residents handle themselves, maintenance that marks work complete without visiting, and billing surprises. Multiple families with children report rats and roaches throughout units despite paying pest control fees; some waited months for basic repairs like air conditioning. The contrast between leasing experience and actual living conditions is stark.
Sandshell divides sharply. Those staying long-term praise the quiet grounds, pool events, and genuinely helpful staff members like Hailey and Garrett. But newer residents hit a wall fast: cockroaches carpet the laundromat, mice run across floors, ants infest bathrooms, and mold hangs in the air. Water cuts off for hours without warning, parking enforcement tows cars at 1 a.m. with no advance notice, and move-out inspections generate five-figure damage charges that reviewers say don't match photos they took. The complex bills itself as luxury on its website, but reviews describe it as poorly maintained, aging apartments sold at premium prices. One long-term resident's later review warns that management uses move-out inspections to retain deposits aggressively. Multiple reviewers mention switching to nearby alternatives like The Hadley because pest and infrastructure problems go unresolved for weeks or months.
The Moderne shows a sharp divide between newer and older tenant experiences. Recent five-star reviews praise the updated management team (especially Sydnee), responsive service requests, and the West 7th location near dining and shops. However, older reviews paint a troubling picture of move-in disasters (mold, filthy units), neglected grounds, security breaches, and management indifference. The property allegedly operates Airbnbs alongside permanent housing, creating noise and property damage. Tenants report illegal insurance charges and unfair lease-blocking after maintenance issues.
The Madeleine shows a sharp divide: residents praise individual staff members like maintenance workers Dwayne and James for their attentiveness, yet describe the property overall as declining rapidly with trash, parking chaos, and water cuts. Management ignores neighbor complaints and allows conditions to deteriorate, leaving long-term residents frustrated. Several residents report untreated pest problems, broken AC systems, and unfinished repairs stretching months. A parent documents moisture and likely mold in HVAC vents affecting a baby's health. Hidden fees appear regularly on bills. Leasing office staff can be dismissive when responding to serious issues, though early-leasing staff like Tashyra and Cynthia earned praise for patience.
Five-star reviewers praise the quiet setting and attentive maintenance staff (particularly Elizabeth and Adriana), with spacious units at reasonable cost. One-star reviews paint a stark opposite picture: persistent roach infestations, crumbling drywall, non-functional HVAC, and aggressive move-out fees of $500 to $3,500, often charged despite units being clean at departure.
Westcreek Townhomes is extremely difficult to contact. Phone numbers do not work, voicemails go unreturned for weeks, and emails receive no response. The few who managed appointments or tours report billing disputes and units that look different in person than advertised. Review evidence is limited but consistent across years.
Long-term residents praise Diana and Johana's personal attention and responsiveness, alongside affordable rents and move-in condition. Others report months of ignored noise complaints, slow maintenance, safety worries (vehicle theft, nearby gunshots), and leasing office delays that cost applicants time before rejection or approval notification errors.
When staff are engaged, residents report quick fixes and professional service; past managers Stephanie, Christina, and Jonathan earned strong praise for communication and problem-solving. However, current management is largely absent, maintenance waits 6-8 weeks or goes unfinished, and residents battle persistent roaches, mold, leaky windows, rotted fencing, and broken appliances that stay broken. The Tipton Group corporate office does not respond to escalations.
Gardens at Cobb Park draws praise from residents who value its peaceful setting and friendly staff, particularly assistant manager Huseni. However, significant complaints span unresponsive office communication, serious security issues, and documented pest infestations that management has not resolved. Limited recent activity makes current conditions unclear.
Long-term residents praise the grounds, responsive maintenance, and welcoming staff like Gudelia and Gladys, describing a quiet, family-friendly space. However, recent and mid-tenure reviews flag aggressive towing, parking chaos, slow HVAC repairs, outdated cabinets and refrigerators, and management unprofessionalism, with deposits allegedly withheld and vehicles repeatedly towed even when properly registered.
Staff like Amanda and Arthur shine during leasing, but the property itself struggles badly. Reviewers report months-long AC outages, non-functioning laundry, roach infestations, water damage, broken amenities, and pavement with large holes. Management does not respond to complaints or code violations, and tenants describe unit conditions so poor they postponed move-ins. One five-star reviewer praised Eric in maintenance for fixing multiple issues in a single visit, yet others say maintenance walks around smoking instead of addressing requests. The gap between leasing experience and living experience is stark. Tenants across multiple reviews mention feeling trapped: unprepared units, delayed move-ins, eviction notices despite rent credits for unlivable conditions, and corporate silence. This complex carries serious red flags for anyone without a strong alternative.
Residents consistently praise maintenance technician Jaime for swift, thorough repairs and the office staff (including Abril) for friendliness. One complaint alleges discriminatory treatment in payment processing and language barriers. The wide rating split (40% five-star, 50% one/two-star) reflects a sharp divide: recent visitors describe efficient maintenance and a calm environment, while at least one reviewer felt excluded.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Strong long-term residents and manager Diane's attention earn consistent five-star praise, but office availability complaints and a serious discrimination allegation split opinion sharply. Older units with wear show; location near Central Market is a draw for most.
Long-term residents praise affordable rents for the Cultural District location and recent maintenance improvements, but communication remains a sore spot and some units suffer from heat inefficiency and water infiltration during heavy rain. The property offers spacious townhome-style flats with patios, though older finishes and infrastructure limits appeal.
Past tenants praised affordability and the neighborhood's quiet setting, but maintenance failures, pest issues, and unresponsive landlord staff dominate recent feedback. Rents have climbed without corresponding unit upgrades, and on-site management struggles under divided duties across multiple properties.
One reviewer urges others to visit and experience the property firsthand. Limited review evidence prevents deeper insight into specific services or resident experience.
Evidence is sparse. One reviewer praised the design team and facilities; another noted slow response times. A longer complaint alleges manipulative pricing, limited design options marketed as upgrades, and locked-in contracts. The 3.7 rating (below the category average of 3.92) reflects mixed experiences, though the sample is small.
Four reviews average 4.8 stars with no one or two-star ratings. Detail is limited as review text is not available, but the consistent five-star and four-star ratings suggest strong satisfaction among those who have left feedback.
Last updated 2026-08-23
